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Salesforce Communications Cloud Accredited Professional (AP-203) Salesforce-Communications-Cloud Question # 21 Topic 3 Discussion

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Salesforce Communications Cloud Accredited Professional (AP-203) Salesforce-Communications-Cloud Question # 21 Topic 3 Discussion

Salesforce-Communications-Cloud Exam Topic 3 Question 21 Discussion:
Question #: 21
Topic #: 3

Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
A.

Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

B.

Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.

C.

Create a churn trend app from a template in CRM analytics to identify customer likely to churn

D.

Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn

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Actual exam question for Salesforce Salesforce-Communications-Cloud exam by Zane2459 at Aug 3, 2025, 12:00:00 AM

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