Pass the Salesforce Accredited Professional Certification Salesforce-Communications-Cloud Questions and answers with CertsForce

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Questions # 1:

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

Options:

A.

Design for one callout each request and cache the identifier in memory


B.

Design integration procedure that makes both request and returns the result to order Management.


C.

Use Data raptor technology to make the request and return the response to order management


D.

Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line


Expert Solution
Questions # 2:

A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

Options:

A.

Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price


B.

Use the versioning feature and comparing the prices for the version product after having enabled the feature


C.

Use EPC project feature checking the changes done for the defaulted project after having enable the feature


D.

Use price list history checking the changes done after having enabled the track field history on the Price list entry object


Expert Solution
Questions # 3:

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog

What are the three options should consultant configure to meet this requirement

Options:

A.

Fields


B.

Calculation Matrix


C.

Price lists


D.

Attribute


E.

Pricing plan


Expert Solution
Questions # 4:

Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC’s website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?

Options:

A.

Discount


B.

Promotions


C.

Time Plan


D.

Offering


Expert Solution
Questions # 5:

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

Options:

A.

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL


B.

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.


C.

Configure a Callout Orchestration item using the enhanced system interface


D.

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.


Expert Solution
Questions # 6:

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Options:

A.

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion


B.

Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract


C.

Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering


D.

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote


Expert Solution
Questions # 7:

An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

Options:

A.

Downstream Order Item Scope


B.

Top Order Item Scope


C.

Order Item Scope


D.

Account Scope


Expert Solution
Questions # 8:

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

Options:

A.

Create one decomposition relationship each from all commercial offerings to the same technical product


B.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item


C.

Create one decomposition relationship each via one parent class product from all commercial offerings


D.

Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.


Expert Solution
Questions # 9:

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

Options:

A.

Leverage the EPC functionality to track the product related configuration.


B.

Create a Product Time to market app from template in CRM analytics to track the product time to market


C.

Create salesforce report on EPC project object to track the product time to market.


D.

Create a salesforce Report on the Product object to track the product time to market


Expert Solution
Questions # 10:

ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

Options:

A.

Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.


B.

Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item


C.

Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites


D.

Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.


Expert Solution
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