Salesforce Health-Cloud-Accredited-Professional Exam Questions Free Practice Test

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Questions # 21:

A MedTech company needs to manage its run rate business to ensure contract compliance for its customers.

Which two features of Health Cloud should a consultant recommend the company use?

Choose 2 answers

Options:

Remote Device Monitoring

Sales Agreements

MedTech Accelerator

Advanced Account Forecasting

Expert Solution

Questions # 22:

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.

How should a consultant conduct discovery to define a workflow for these call center users?

Options:

Research industry trends and develop a point of view, then present it to the customer for validation.

Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.

Use work from another project to inform the discovery, then review it with the IT department.

Build a proof of concept to present to the client and ask them for feedback.

Expert Solution

Questions # 23:

A payer needs to connect an electronic health record (EHR) to Health Cloud to display key clinical data to Health Cloud users. The data in the source system is aligned to PHIR R4 standards, but some transformation is anticipated.

Which approach should a consultant use to set up this integration?

Options:

A scheduled batch job that retrieves a file from an SFTP

A ‘’swivel-chair’’ standard operating procedure document that will be distributed to users.

A points-to-point API connection from the HER to Health Cloud.

A middleware integration solution that can handle data transformation if necessary.

Expert Solution

Questions # 24:

Which Health Cloud feature helps ensure compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations?

Options:

Data visualization and analytics

Real-time monitoring and alerts

User authentication and access control

Social media integration

Expert Solution

Answer

Explanation

The requirement is to identify the Health Cloud feature that helps ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA), which governs the protection of Protected Health Information (PHI). HIPAA compliance requires robust security measures, including access controls and data protection. Let’s evaluate the options.

Option A: Data visualization and analytics

Explanation: Data visualization and analytics in Health Cloud provide insights into patient data and care coordination but do not directly address HIPAA compliance requirements like securing PHI or controlling access. These features are more about operational efficiency than security.

[: Salesforce Health Cloud Admin Guide, “Analytics and Dashboards,” states, “Data visualization and analytics help providers gain insights but do not include security features for HIPAA compliance.”, Option B: Real-time monitoring and alerts , Explanation: Real-time monitoring and alerts in Health Cloud track patient conditions or system events (e.g., missed appointments). While useful for care delivery, they do not directly enforce HIPAA’s security requirements, such as access control or encryption of PHI., Reference: Salesforce Health Cloud Admin Guide, “Monitoring and Alerts,” notes, “Real-time monitoring supports care coordination but is not designed for HIPAA security compliance.”, Option C: User authentication and access control , Explanation: User authentication and access control are critical Health Cloud features that ensure only authorized users can access PHI, a core requirement of HIPAA. Health Cloud leverages Salesforce’s robust security model, including role-based access, profiles, permission sets, and multi-factor authentication (MFA), to protect sensitive data. The Salesforce Security Guide explicitly links these features to HIPAA compliance., Step-by-Step Explanation: , User Authentication: Health Cloud requires users to authenticate via secure methods (e.g., username/password, MFA) to access the system., Access Control: Administrators configure roles, profiles, and permission sets to restrict access to PHI based on the principle of least privilege., Auditing: Health Cloud supports audit trails to track access and changes to PHI, ensuring traceability., Compliance: These features align with HIPAA’s requirements for administrative safeguards (e.g., access management) and technical safeguards (e.g., authentication)., Reference: , Salesforce Security Guide, “HIPAA Compliance,” states, “Salesforce Health Cloud supports HIPAA compliance through user authentication, access controls, and audit capabilities to protect PHI.”, Salesforce Health Cloud Admin Guide, “Security and Compliance,” notes, “User authentication and access control ensure that only authorized personnel access sensitive patient data, aligning with HIPAA requirements.”, Option D: Social media integration , Explanation: Social media integration is not a Health Cloud feature and is irrelevant to HIPAA compliance. Sharing PHI on social media would violate HIPAA regulations, and Health Cloud does not support such functionality., Reference: Salesforce Security Guide, “Best Practices for PHI,” warns, “PHI must not be shared on unsecured platforms, including social media, to comply with HIPAA.”, Why Option C is Correct:HIPAA mandates strict controls on who can access PHI, and user authentication and access control in Health Cloud directly address this by ensuring secure, role-based access to sensitive data. These features are foundational to Salesforce’s HIPAA compliance strategy, as outlined in the Security Guide., Additional Considerations:, Shield Platform Encryption: While not listed as an option, Health Cloud can use Shield Platform Encryption to further protect PHI, complementing access controls., Audit Trails: The Salesforce Security Guide highlights audit trails as part of HIPAA compliance, which work alongside authentication and access controls., Reference Summary:, Salesforce Security Guide: HIPAA compliance and user authentication/access control., Salesforce Health Cloud Admin Guide: Security and compliance features., Salesforce Architect Resources: Security best practices for HIPAA., ]

Questions # 25:

A customer wants to view medication data from Health Cloud leveraging FHIR standards.

Which Health Cloud data model should a consultant use?

Options:

Virtual Care data model

Integrated Care Management data model

Clinical data model

Electronic health record (EHR) data model

Expert Solution

Questions # 26:

A provider wants its care coordinators to track a series of problems, goals, and interventions (PGIs) related to a patient's care in a repeatable, efficient way.

Which approach should a consultant recommend?

Options:

Coach the care coordinators to quickly create tasks using a checklist.

Define a PGI Library and care plan templates using the library.

Configure an action plan template with tasks for each PGI.

Create care program templates and assign them to patients.

Expert Solution

Questions # 27:

A consultant is working with an insurance provider to set up prior authorizations in Health Cloud. The provider requires a display of preauthorization outcomes from its external system which manages the end-to-end prior authorization process.

Which solution is appropriate to meet this use case?

Options:

Plan Benefit and Plan Benefit Item

Care Preauth and Care Preauth Item

Service Preauth and Preauth Detail

Care Request and Care Request Item

Expert Solution

Answer

Questions # 28:

While a consultant is implementing Integrated Care Management for a customer, the customer requests that a change is made to the Care Plan creation wizard.

Which underlying component should the consultant customize to achieve this?

Options:

Flow

Field Sets

OmniScript

FlexCard

Expert Solution

Questions # 29:

Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation.

Users require the ability to leverage advanced sharing and customizable dashboards.

Which license should a consultant recommend for the external patient users?

Options:

Experience Cloud for Health Cloud

External Apps for Health Cloud

Customer Community Plus for Health Cloud

Customer Community for Health Cloud

Expert Solution

Questions # 30:

While working with a received document using Intelligent Document Automation, which three capabilities should a consultant leverage with Health Cloud out-of-the-box?

Choose 3 answers

Options:

Document Rotation

Barcode Scanning

Record Type Association

Automated Document Checklist Item Creation

eFax Connection

Expert Solution

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