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Salesforce Health Cloud Accredited Professional AP-211 Exam Health-Cloud-Accredited-Professional Question # 22 Topic 3 Discussion

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Salesforce Health Cloud Accredited Professional AP-211 Exam Health-Cloud-Accredited-Professional Question # 22 Topic 3 Discussion

Health-Cloud-Accredited-Professional Exam Topic 3 Question 22 Discussion:
Question #: 22
Topic #: 3

A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.

How should a consultant conduct discovery to define a workflow for these call center users?

A.

Research industry trends and develop a point of view, then present it to the customer for validation.

B.

Identify personas and ask them to walk through a day in their life, taking notes and identifying opportunities for optimization.

C.

Use work from another project to inform the discovery, then review it with the IT department.

D.

Build a proof of concept to present to the client and ask them for feedback.

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Actual exam question for Salesforce Health-Cloud-Accredited-Professional exam by Axel79465 at Dec 9, 2025, 3:05:15 AM

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