[: Salesforce Health Cloud Admin Guide, “Analytics and Dashboards,” states, “Data visualization and analytics help providers gain insights but do not include security features for HIPAA compliance.”, Option B: Real-time monitoring and alerts , Explanation: Real-time monitoring and alerts in Health Cloud track patient conditions or system events (e.g., missed appointments). While useful for care delivery, they do not directly enforce HIPAA’s security requirements, such as access control or encryption of PHI., Reference: Salesforce Health Cloud Admin Guide, “Monitoring and Alerts,” notes, “Real-time monitoring supports care coordination but is not designed for HIPAA security compliance.”, Option C: User authentication and access control , Explanation: User authentication and access control are critical Health Cloud features that ensure only authorized users can access PHI, a core requirement of HIPAA. Health Cloud leverages Salesforce’s robust security model, including role-based access, profiles, permission sets, and multi-factor authentication (MFA), to protect sensitive data. The Salesforce Security Guide explicitly links these features to HIPAA compliance., Step-by-Step Explanation: , User Authentication: Health Cloud requires users to authenticate via secure methods (e.g., username/password, MFA) to access the system., Access Control: Administrators configure roles, profiles, and permission sets to restrict access to PHI based on the principle of least privilege., Auditing: Health Cloud supports audit trails to track access and changes to PHI, ensuring traceability., Compliance: These features align with HIPAA’s requirements for administrative safeguards (e.g., access management) and technical safeguards (e.g., authentication)., Reference: , Salesforce Security Guide, “HIPAA Compliance,” states, “Salesforce Health Cloud supports HIPAA compliance through user authentication, access controls, and audit capabilities to protect PHI.”, Salesforce Health Cloud Admin Guide, “Security and Compliance,” notes, “User authentication and access control ensure that only authorized personnel access sensitive patient data, aligning with HIPAA requirements.”, Option D: Social media integration , Explanation: Social media integration is not a Health Cloud feature and is irrelevant to HIPAA compliance. Sharing PHI on social media would violate HIPAA regulations, and Health Cloud does not support such functionality., Reference: Salesforce Security Guide, “Best Practices for PHI,” warns, “PHI must not be shared on unsecured platforms, including social media, to comply with HIPAA.”, Why Option C is Correct:HIPAA mandates strict controls on who can access PHI, and user authentication and access control in Health Cloud directly address this by ensuring secure, role-based access to sensitive data. These features are foundational to Salesforce’s HIPAA compliance strategy, as outlined in the Security Guide., Additional Considerations:, Shield Platform Encryption: While not listed as an option, Health Cloud can use Shield Platform Encryption to further protect PHI, complementing access controls., Audit Trails: The Salesforce Security Guide highlights audit trails as part of HIPAA compliance, which work alongside authentication and access controls., Reference Summary:, Salesforce Security Guide: HIPAA compliance and user authentication/access control., Salesforce Health Cloud Admin Guide: Security and compliance features., Salesforce Architect Resources: Security best practices for HIPAA., ]