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The Application Events page in the SkopeIT Events & Alerts section is where you can find logs and events related to specific activities within cloud applications, such as "edit" or "login successful". This section provides a detailed audit trail of user activities and application usage, which is essential for monitoring, security, and compliance purposes.

This answer is validated by the event categorization provided in the Netskope documentation, where application-specific events are logged under the Application Events section for easier tracking and analysis.

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References:

REST API v2 Overview - Netskope Knowledge Portal​​

Using the REST API v2 UCI Impact Endpoints - Netskope Knowledge Portal​​

Postman Collection for Netskope API​

Digital Experience Management (DEM) in Netskope allows administrators to monitor the following areas:

Bandwidth consumption: DEM provides insights into how much bandwidth is being used by different applications and services, helping administrators to optimize network performance and ensure efficient use of resources.

Client steering data: DEM collects data on how traffic is being steered through the Netskope infrastructure, including details about routing decisions, performance metrics, and user experiences. This helps administrators understand the impact of their steering policies and make adjustments to improve performance.

User activities (option A) and information on triggered policies (option C) are more directly related to other features such as activity logs and policy enforcement dashboards rather than DEM.

References:

Netskope documentation on Digital Experience Management.

Guides on monitoring and optimizing network performance using DEM.

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A SASE (Secure Access Service Edge) solution provides networking functions that go beyond the capabilities of an SSE (Security Service Edge) solution. Specifically, a SASE solution integrates:

Software Defined Wide Area Network (SD-WAN): SD-WAN enhances network performance and efficiency by dynamically routing traffic across the best available paths. It provides greater flexibility, improved application performance, and reduced costs compared to traditional WAN solutions.

In contrast, SSE focuses on security services like Secure Web Gateway, Cloud Access Security Broker, and Data Loss Prevention, but does not include networking functions such as SD-WAN.

References:

Netskope's documentation on SASE and SSE solutions, highlighting the differences and additional functionalities provided by SASE, including SD-WAN.

Detailed explanation of SD-WAN and its integration into SASE solutions.

The NPA (Netskope Private Access) Troubleshooter Tool provides the following status indicators when run:

Steering configuration: This indicates whether the traffic is being correctly steered through the Netskope infrastructure according to the defined policies.

Publisher connectivity: This status shows whether the Netskope Publisher is correctly connected and able to communicate with the Netskope cloud. It ensures that the Publisher, which acts as a gateway, is functioning correctly.

Reachability of the private app: This status verifies if the private application is reachable from the Netskope infrastructure, ensuring that users can access the necessary internal resources.

These indicators help administrators troubleshoot and ensure that the NPA setup is working correctly, providing secure and reliable access to private applications.

References:

Netskope documentation on using the NPA Troubleshooter Tool and the status indicators it provides.

Best practices for troubleshooting NPA connectivity and performance issues.

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When reviewing files affected by malware in the Netskope UI under Incidents -> Malware, you have the following options:

Identify the exposure of the file identified as malware: This allows you to see where the malware has spread within the organization, which users or systems are affected, and any potential data exposure resulting from the malware.

Determine the Detection Engine used to identify the malware: Netskope provides details on which detection engine (such as AV, sandboxing, or other heuristic engines) identified the malware. This helps in understanding the threat vector and the reliability of the detection.

Downloading the original malware file (option A) is generally not recommended for security reasons and may not be supported directly from the Netskope UI. Remediation of compromised devices (option C) would typically be handled through endpoint security solutions rather than directly from the Netskope UI.

References:

Netskope documentation on malware detection and incident response.

Best practices for handling malware incidents and using the Netskope UI for threat analysis.

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A benefit that Netskope instance awareness provides is that it differentiates between an IT managed Google Drive instance versus a personal Google Drive instance. Instance awareness is a feature in the Netskope platform that allows you to define and identify different instances of the same cloud application based on the domain name or URL. For example, you can define an instance for your IT managed Google Drive instance (such as drive.google.com/a/yourcompany.com) and another instance for your personal Google Drive instance (such as drive.google.com). This way, you can differentiate between them and apply different policies and actions based on the instance. This can help you prevent data leakage, enforce compliance, or improve visibility for your cloud application activities. Preventing movement of corporate sensitive data to a personal Dropbox account, preventing the user from copying information from a corporate email and pasting it into a GitHub repository, or differentiating between an IT managed Google Drive instance versus an IT managed Box instance are not benefits that Netskope instance awareness provides, as they are either unrelated or irrelevant to the instance awareness feature. References: Netskope Security Cloud Operation & Administration (NSCO&A) - Classroom Course, Module 5: Real-Time Policies, Lesson 4: App Instances.

To mitigate malicious scripts from being downloaded into your corporate devices every time a user goes to a website, you need to use Netskope’s threat protection features to block or isolate potentially harmful web traffic. Two actions that would help you accomplish this task while allowing the user to work are: block malware detected on download activity for all remaining categories and block known bad websites and enable RBI to uncategorized domains. The first action will prevent any files that contain malware from being downloaded to your devices from any website category, except those that are explicitly allowed or excluded by your policies. The second action will prevent any websites that are classified as malicious or phishing by Netskope from being accessed by your users and enable Remote Browser Isolation (RBI) to uncategorized domains, which are domains that have not been assigned a category by Netskope. RBI is a feature that allows users to browse websites in a virtual browser hosted in the cloud, without exposing their devices to any scripts or content from the website. Allowing the user to browse uncategorized domains but restrict edit activities or allowing a limited amount of domains and block everything else are not effective actions, as they may either limit the user’s productivity or expose them to unknown risks. References: [Netskope Threat Protection], [Netskope Remote Browser Isolation].

Administrators can subscribe to service notifications, including incidents and planned maintenance, through the following Netskope sites:

https://notify.netskope.com: This site provides notifications about incidents and maintenance updates. Administrators can subscribe to receive email alerts whenever there are updates involving specific services or planned maintenance.

https://trust.netskope.com: This site offers detailed information about Netskope's operational status, including any incidents, planned maintenance, and security updates. Administrators can subscribe to receive notifications and stay informed about the service status.

References:

Netskope documentation and support articles on subscribing to service notifications and updates.

Netskope's service notification and operational status sites providing subscription options for alerts and updates.

To determine which data plane a user is traversing, an administrator can use the following methods:

Settings -> Security Cloud Platform -> Client Configuration: This section provides details about the client configurations and the data planes assigned to different users or groups. By reviewing the client configuration, administrators can determine the data plane a user is connected to.

SkopeIT -> Alerts -> View Details: In the SkopeIT alerts, administrators can view detailed information about user activities, including the data plane through which the user traffic is being routed. This provides real-time insights into the user's path through the Netskope infrastructure.

References:

Netskope documentation on configuring and managing the Security Cloud Platform and client configurations.

Guides on using SkopeIT to monitor user activities and view detailed alert information.

 Identify Non-standard HTTPS Ports:

Determine the specific non-standard HTTPS ports used by the business application.

 Create a Steering Exception:

Navigate to the Netskope admin console.

Go to the steering configuration section and create a new steering exception.

Specify the domain of the business application and include the non-standard HTTPS ports.

This exception will ensure that traffic to this application is steered correctly for inspection and control.

 Configure Non-standard Ports in the Steering Configuration:

Go to the steering configuration settings.

Add the identified non-standard HTTPS ports to ensure that all traffic using these ports is captured and inspected.

This ensures comprehensive visibility and control over the user activities on the application.

 References:

For more details on steering configurations and managing exceptions, refer to the Netskope documentation on steering traffic and configuring non-standard ports​​​​.