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The first step the supply manager should take in determining where savings can be found in indirect cost categories is to establish a baseline using current spend data. Understanding the current spending patterns provides a foundation for identifying opportunities for cost savings. It allows the supply manager to analyze spending trends, categorize expenses, and pinpoint areas where efficiencies can be improved or costs can be reduced. This data-driven approach ensures that any subsequent actions are based on accurate and comprehensive information.

References:

Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2015). Purchasing and Supply Chain Management.

Institute for Supply Management (ISM). (2020). ISM Glossary of Key Supply Management Terms.

In a situation where there is a disagreement among business units about the risk and value of desktop computers, the supply manager should consider the different perspectives and categorize the desktops accordingly. Dividing the desktop computers into two groups (high risk/high value and low risk/low value) accommodates the varying needs and assessments of different business units. This approach allows the sourcing strategy to be tailored to meet the specific requirements of each group, ensuring that both critical and non-critical needs are addressed appropriately.

References:

Kraljic, P. (1983). Purchasing must become supply management. Harvard Business Review.

CIPS (Chartered Institute of Procurement and Supply). (2021). Procurement and Supply Chain Management.

In negotiation sessions, it is crucial to address any concerns about the supplier's capacity before proceeding. By requesting a caucus, the lead negotiator can discuss their concerns privately with the team. This ensures that all team members can share their perspectives and provide input, leading to a well-informed decision on whether and how to proceed with the negotiation.

References

Negotiation theory and techniques, particularly in supplier negotiations.

Conflict resolution and team coordination practices in supply chain negotiations.

A stakeholder want refers to something that is desired but not essential for the completion of the task or project. In this case, requiring that a supplier provide accommodations for the company's representatives during visits is a want. It is not a core requirement for the supply of the component or service but is a preference that enhances convenience for the company’s representatives.

References

CIPS (Chartered Institute of Procurement & Supply). Differentiating Needs and Wants in Procurement.

ISM (Institute for Supply Management). Understanding Stakeholder Requirements.

The primary criterion for service or material selection in supply management should be the total cost of ownership (TCO). TCO considers not only the purchase price but also all other costs associated with the acquisition, use, maintenance, and disposal of the service or material. This holistic view ensures that supply management makes decisions that are cost-effective in the long run, balancing initial costs with operational and end-of-life expenses. Quality (Option B) and price (Option C) are important, but they do not capture the full spectrum of costs. Sourcing limitations (Option A) are constraints rather than primary criteria.

References:

Supply Chain Management: Strategy, Planning, and Operation by Sunil Chopra and Peter Meindl

Total Cost of Ownership Analysis in Procurement

The hard dollar savings for the first year is calculated by comparing the originally quoted license fee with the negotiated license fee. The original license fee was $2,000,000. After negotiations, the fee was reduced to $1,500,000. The hard dollar savings is the difference between these two amounts:

Original fee: $2,000,000Negotiated fee: $1,500,000Hard dollar savings: $2,000,000 - $1,500,000 = $500,000

Therefore, the hard dollar savings for the first year is $500,000.

References:

Monczka, R. M., Handfield, R. B., Giunipero, L. C., & Patterson, J. L. (2015). Purchasing and Supply Chain Management.

ISM (Institute for Supply Management). (2020). ISM Glossary of Key Supply Management Terms.

Issue During Negotiations: Team members are making mistakes and not following instructions shortly after negotiations commence.

Immediate Action: Calling a caucus allows the supply manager to pause the negotiations and address the issues immediately.

Reiterate Rules: Reiterating the negotiation rules and their importance helps in realigning the team and ensuring everyone understands their roles and responsibilities.

Preventing Further Issues: This approach aims to correct the team’s behavior and improve the chances of successful negotiations without removing stakeholders or ending the negotiations prematurely.

References

ISM. (n.d.). Best Practices for Leading Negotiation Teams.

CIPS. (n.d.). Effective Negotiation Strategies and Techniques.

Given Supplier X's long-standing reliability, quality, and willingness to collaborate, the best approach for the supply manager is to meet with Supplier X to discuss cost reductions. This collaborative approach maintains the positive relationship and leverages Supplier X’s established performance. The supply manager can present the competitor's lower pricing as a benchmark, encouraging Supplier X to find ways to reduce costs without sacrificing quality or service.

References

Supplier Relationship Management: Unlocking the Hidden Value in Your Supply Base by Jonathan O'Brien

"Negotiation and Supplier Management" - Institute for Supply Management (ISM)

In the Kraljic Matrix, products are classified based on their impact on the business and the complexity of the supply market. The four categories are:

Leverage Items: High business impact, low supply market complexity.

Noncritical Items: Low business impact, low supply market complexity.

Bottleneck Items: Low business impact, high supply market complexity.

Strategic Items: High business impact, high supply market complexity.

A product with low business impact and low supply market complexity fits into the Noncritical category. These items typically have many suppliers, are easy to manage, and do not significantly affect the firm's operations or profitability.

References

Kraljic, P. (1983). "Purchasing must become supply management." Harvard Business Review, September-October 1983.

To improve the situation where stakeholders request more items despite achieving lower per-item costs, the best long-term approach is to work with leadership to implement a more effective demand management program. This program would help in managing and controlling the demand for items, ensuring that the total expenditures do not increase unnecessarily. It involves planning, monitoring, and controlling the usage and requisition of goods and services to align with organizational goals and budgets.

References

CIPS (Chartered Institute of Procurement & Supply). Demand Management in Procurement.

ISM (Institute for Supply Management). Strategies for Effective Demand Management.