Pass the Isaca Isaca Certification CISA Questions and answers with CertsForce

A post-incident review (PIR) is a process to review the incident information from occurrence to closure and to identify potential findings and recommendations for improvement1. The most important reason for an IS auditor to examine the results of a PIR is to evaluate the effectiveness of continuous improvement efforts and to ensure that the lessons learned from the incident are implemented and followed up2. A PIR can help an organization to eliminate or reduce the risk of the incident to re-occur, improve the initial incident detection time, identify improvements needed to diagnose and repair the incident, and update the incident management best practices1. Therefore, a PIR is a valuable source of information for an IS auditor to assess the maturity and performance of the organization’s incident management process.

The best recommendation to improve IT governance within the organization is C. Require executive management to draft IT strategy. IT governance is the process of establishing and maintaining the policies, roles, responsibilities, and accountabilities for managing technology risks within an organization1. One of the key objectives of IT governance is to ensure alignment and integration between technology and business strategies, leading to optimal outcomes and value creation1. Therefore, it is essential that executive management, who are responsible for setting the vision, mission, and goals of the organization, are also involved in drafting the IT strategy that supports and enables them. By requiring executive management to draft IT strategy, the organization can:

Ensure that the IT strategy is consistent and coherent with the business strategy, and reflects the organization’s priorities, values, and culture2.

Enhance communication and collaboration between IT and business functions, and foster a shared understanding and commitment to the IT strategy2.

Increase accountability and transparency for IT performance and outcomes, and ensure that IT investments are aligned with the organization’s risk appetite and value proposition2.

The most critical factor for the success of an information security program is management’s commitment to information security. Management’s commitment to information security means that the senior management supports, sponsors, funds, monitors and enforces the information security program within the organization. Management’s commitment to information security also demonstrates leadership, sets the tone and culture, and establishes the strategic direction and objectives for information security. User accountability for information security, alignment of information security with IT objectives, and integration of business and information security are also important factors for the success of an information security program, but they are not as critical as management’s commitment to information security, as they depend on or derive from it. References: Info Technology & Systems Resources | COBIT, Risk, Governance … - ISACA, IT Governance and Process Maturity

 An IT strategic plan that best leverages IT in achieving organizational goals will include enterprise architecture (EA) impacts. EA is the practice of analyzing, designing, planning, and implementing enterprise analysis to successfully execute on business strategies1. EA helps organizations structure IT projects and policies to align with business goals, to stay agile and resilient in the face of rapid change, and to stay on top of industry trends and disruptions1. EA also describes an organization’s processes, information processes and personnel and other organizational subunits aligned with the organization’s core goals and strategies2. By including EA impacts in the IT strategic plan, an organization can ensure that the IT initiatives are consistent with the business vision, objectives, and tactics, and that they support the desired business outcomes3.

A comparison of future needs against current capabilities, a risk-based ranking of projects, and IT budgets linked to the organization’s budget are all important elements of an IT strategic plan, but they do not necessarily leverage IT in achieving organizational goals. A comparison of future needsagainst current capabilities can help identify gaps and opportunities for improvement, but it does not provide a clear direction or roadmap for how to achieve them. A risk-based ranking of projects can help prioritize the most critical and beneficial projects, but it does not ensure that they are aligned with the business strategy or that they deliver value to the stakeholders. IT budgets linked to the organization’s budget can help allocate resources and monitor costs, but they do not reflect the impact or contribution of IT to the business performance or growth.

The primary reason for an IS auditor to perform a risk assessment is to help identify areas with a relatively high probability of material problems. A risk assessment is a systematic process of evaluating the potential risks that may be involved in an activity or undertaking. It involves identifying the sources of risk, analyzing the likelihood and impact of the risk, and prioritizing the risks based on their significance. A risk assessment helps the IS auditor to focus on the areas that are most vulnerable to errors, fraud, or inefficiencies, and to design appropriate audit procedures to address those risks. A risk assessment also helps the IS auditor to allocate audit resources efficiently and effectively.

A risk assessment does not provide a basis for the formulation of corrective action plans, as this is a responsibility of management, not the IS auditor. A risk assessment does not increase awareness of the types of management actions that may be inappropriate, as this is a matter of professional ethicsand judgment. A risk assessment does not help to identify areas that are most sensitive to fraudulent or inaccurate practices, as this is a result of the risk assessment, not its purpose.

Admin accounts typically have the highest level of privileges and access to sensitive data. If the passwords for these accounts are not set to expire, it increases the risk of unauthorized access and potential security breaches. This is especially true if an admin’s credentials are compromised, as the attacker could have ongoing access to critical systems and data1.

The first thing that an IS auditor should evaluate when reviewing an organization’s response to new privacy legislation is the analysis of systems that contain privacy components. Privacy components are elements of a system that collect, process, store, or transmit personal information that is subject to privacy legislation. An analysis of systems that contain privacy components should identify what types of personal information are involved, where they are located, how they are used, who has access to them, and what risks or threats they face. An analysis of systems that contain privacy components is essential for determining the scope and impact of the new privacy legislation on the organization’s systems and processes.

The other options are not as important as option D. An implementation plan for restricting the collection of personal information is a possible action, but not the first thing to evaluate, when reviewing an organization’s response to new privacy legislation. An implementation plan for restricting the collection of personal information is a document that outlines how an organization will comply with the principle of data minimization, which states that personal information should be collected only for specific and legitimate purposes and only to the extent necessary for those purposes. An implementation plan for restricting the collection of personal information should be based on an analysis of systems that contain privacy components. Privacy legislation in other countries that may contain similar requirements is a possible source of reference, but not the first thing to evaluate, when reviewing an organization’s response to new privacy legislation. Privacy legislation in other countries that may contain similar requirements is a set of laws or regulations that governs the protection of personal information in other jurisdictions that may have comparable or compatible standards or expectations as the new privacy legislation. Privacy legislation in other countries that may contain similar requirements may provide guidance or best practices for complying with the new privacy legislation. However, privacy legislation in other countries that may contain similar requirements should not be used as a substitute foran analysis of systems that contain privacy components. An operational plan for achieving compliance with the legislation is a possible deliverable, but not the first thing to evaluate, when reviewing an organization’s response to new privacy legislation. An operational plan for achieving compliance with the legislation is a document that describes how an organization will implement and maintain the necessary policies, procedures, controls, and measures to comply with the new privacy legislation. An operational plan for achieving compliance with the legislation should be derived from an analysis of systems that contain privacy components. References: Privacy law - Wikipedia, Data Protection and Privacy Legislation Worldwide | UNCTAD, Data minimization - Wikipedia

The most important part of a feasibility study is the economics1. A cost-benefit analysis of available products is crucial as it helps to understand the economic viability of the project1. It compares the costs of the project with the benefits it is expected to deliver, which is essential for making informed decisions1. Omitting this could lead to investments in hardware that may not provide the expected returns or meet the organization’s needs.

 An acceptable use policy (AUP) is a document that defines the rules and guidelines for using an organization’s IT resources, such as networks, devices, and software. It aims to protect the organization’s assets, security, and productivity. An AUP should be formally acknowledged by users to ensure that they are aware of their responsibilities and obligations when using the IT resources. Without formal acknowledgment, users may not be held accountable for violating the AUP or may claim ignorance of the policy. This can expose the organization to legal, regulatory, reputational, or operational risks. Lack of data for measuring compliance, violation of industry standards, and noncompliance with documentation requirements are also possible risks from not having users acknowledge the AUP, but they are less significant than lack of user accountability. References: Workable: Acceptable use policy template, Wikipedia: Acceptable use policy

The best recommendation for the auditor to make is D. Line management should regularly review and request modification of access rights. Access rights are the permissions and privileges granted to users to access, view, modify, or delete data or resources on a system or network1. Excessive rights are access rights that are not necessary or appropriate for a user’s role or function, and may pose a risk of unauthorized or inappropriate use of data or resources2. Therefore, it is important to ensure that access rights are alignedwith the principle of least privilege, which means that users should only have the minimum level of access required to perform their duties2.

Line management is responsible for overseeing and supervising the activities and performance of their staff, and ensuring that they comply with the organization’s policies and standards3. Therefore, line management should regularly review and request modification of access rights for their staff, as they are in the best position to:

Understand the roles and functions of their staff, and determine the appropriate level of access rights needed for them to perform their duties effectively and efficiently.

Monitor and evaluate the usage and behavior of their staff, and identify any changes or anomalies that may indicate excessive or inappropriate access rights.

Communicate and collaborate with IT security or system administrators, who are responsible for granting, revoking, or modifying access rights, and request any necessary adjustments or corrections.

The best tool for detailed testing of a business application’s data and configuration files is an audit analytics tool. An audit analytics tool is a software that helps auditors to analyze large sets of data and identify anomalies, trends, and patterns that are relevant to the audit objectives. An audit analytics tool can also provide audit evidence and support the auditor’s professional judgment and conclusions.

Some of the benefits of using an audit analytics tool are:

It can improve the efficiency and effectiveness of the audit by reducing the time and effort required to perform manual tests and procedures.

It can enhance the quality and reliability of the audit by increasing the coverage and accuracy of the data analysis and testing.

It can enable the auditor to perform more complex and sophisticated tests and procedures that may not be possible or feasible with traditional methods.

It can help the auditor to discover new insights and risks that may not be apparent or detectable with traditional methods.

Some examples of audit analytics tools are:

IDEA: A data analysis software that allows auditors to import, analyze, and visualize data from various sources and formats. It also offers features such as sampling, stratification, gap analysis, duplicate detection, Benford’s law, and regression analysis.1

ACL: A data analysis software that helps auditors to access, analyze, and report on data from various sources and formats. It also offers features such as sampling, stratification, gap analysis, duplicate detection, Benford’s law, regression analysis, and scripting.2

TeamMate Analytics: A data analysis software that integrates with Microsoft Excel and provides auditors with a range of tools and functions to perform data analysis and testing. It also offers features such as sampling, stratification, gap analysis, duplicate detection, Benford’s law, regression analysis, and scripting.3

This is because the business processes are the core activities and functions that enable the organization to achieve its objectives and create value for its stakeholders. The business processes are also the sources and drivers of various risks that may affect the organization’s performance, compliance, and reputation. Therefore, the IS auditor should focus on understanding, assessing, and prioritizing the business processes that are most critical, complex, or vulnerable to the organization’s success, and align the audit objectives, scope, and resources accordingly12.

Critical business applications (A) are not the most important area of focus for an IS auditor when developing a risk-based audit strategy, but rather a specific aspect of the business processes that may require attention. Critical business applications are the software systems that support the execution and automation of the business processes, such as enterprise resource planning (ERP), customer relationship management (CRM), or accounting systems. Critical business applications may pose significant risks to the organization if they are not reliable, secure, or efficient. Therefore, the IS auditor should consider the criticality, functionality, and dependency of the business applications when planning the audit, but not as the primary focus12.

Existing IT controls © are not the most important area of focus for an IS auditor when developing a risk-based audit strategy, but rather an outcome or output of the risk assessment process. Existing IT controls are the policies, procedures, practices, and technologies that are implemented to manage and mitigate the IT-related risks that may affect the organization’s business processes and objectives. Existing IT controls may vary in their design, effectiveness, and maturity. Therefore, the IS auditor should evaluate and testthe existing IT controls as part of the audit execution and reporting process, but not as the main focus12.

Recent audit results (D) are not the most important area of focus for an IS auditor when developing a risk-based audit strategy, but rather an input or source of information for the risk assessment process. Recent audit results are the findings, recommendations, and opinions of previous audits that may provide insights or feedback on the organization’s business processes, risks, and controls. Recent audit results may also indicate any changes or trends in the organization’s risk profile or environment. Therefore, the IS auditor should review and consider the recent audit results as part of the audit planning and scoping process, but not as the main focus12.

Continuous auditing provides the greatest assurance that a middleware application compiling data from multiple sales transaction databases for forecasting is operating effectively12. Continuous auditing involves the use of automated tools to continuously monitor and audit a system’s operations12. This allows for real-time identification and resolution of issues, ensuring that the system is always functioning as expected12. It also provides ongoing assurance about the integrity and reliability of the data being compiled by the middleware application12.

The primary benefit of a tabletop exercise for an incident response plan is to increase confidence in the team’s response readiness (D). A tabletop exercise is a simulated scenario that tests the effectiveness and efficiency of the incident response plan and team. It allows the team to practice their roles and responsibilities, review their procedures and tools, and identify and resolve any gaps or issues in their response process. A tabletop exercise can help the team to improve their skills, knowledge, and communication, and to prepare for real incidents1.

The best option that facilitates strategic program management is aligning projects with business portfolios (option C). This is because:

Strategic program management is the coordinated planning, management, and execution of multiple related projects that are directed toward the same strategic goals12.

Aligning projects with business portfolios means ensuring that the projects within a program are aligned with the organization’s strategic objectives, vision, and mission .

Aligning projects with business portfolios helps to prioritize the most valuable and impactful projects, optimize the allocation of resources, monitor the progress and performance of the program, and deliver the expected benefits and outcomes .

Implementing stage gates (option A) is a process of reviewing and approving projects at predefined points in their lifecycle to ensure that they meet the quality, scope, time, and cost criteria. While this can help to control and improve the project management process, it does not necessarily facilitate strategic program management, as it does not address the alignment of projects with business portfolios.

Establishing a quality assurance (QA) process (option B) is a process of ensuring that the project deliverables meet the quality standards and requirements of the stakeholders. While this can help to enhance the quality and satisfaction of the project outcomes, it does not necessarily facilitate strategic program management, as it does not address the alignment of projects with business portfolios.

Tracking key project milestones (option D) is a process of monitoring and reporting the completion of significant events or deliverables in a project. While this can help to measure and communicate the progress and status of the project, it does not necessarily facilitate strategic program management, as it does not address the alignment of projects with business portfolios.

Therefore, the best option that facilitates strategic program management is aligning projects with business portfolios (option C), as this ensures that the projects within a program are consistent with the organization’s strategic goals and objectives.

The greatest concern with finding closed-circuit television (CCTV) systems located in a patient care area is that there are no notices indicating recording is in progress. This is because CCTV systems in healthcare settings can pose a threat to the privacy and confidentiality of patients, staff, and visitors, especially in sensitive areas where personal or medical information may be exposed. According to the government’s Surveillance camera code of practice1, CCTV operators must be as transparent as possible in the use of CCTV, and inform people that they are being recorded by using clear and visible signs. The signs should also provide contact details of the CCTV operator and the purpose of the surveillance. By providing notices, CCTV operators can comply with data protection law and respect the rights and expectations of individuals.

Option B is correct because the lack of notices indicating recording is in progress is a clear violation of the Surveillance camera code of practice1, which applies to local authorities and the police, and is encouraged to be adopted by other CCTV operators in England and Wales. The code also applies to Scotland, along with the National Strategy for Public Space CCTV2. The code is intended to be used in conjunction with the guidance provided by the Information Commissioner’s Office (ICO)3, which applies across the UK. The ICO states that CCTV operators must inform people that they are being recorded by using prominent signs at the entrance of the CCTV zone and reinforcing this with further signs inside the area.

Option A is incorrect because cameras not being monitored 24/7 is not the greatest concern, as it does not necessarily affect the privacy and confidentiality of individuals. CCTV systems may have different purposes and objectives, such as deterring or monitoring crime, enhancing security, or improving patient care. Depending on the purpose, CCTV systems may not require constant monitoring, but rather periodic review or analysis. However, CCTV operators should still ensure that they have adequate security measures to protect the CCTV systems from unauthorized access or tampering.

Option C is incorrect because the retention period for video recordings being undefined is not the greatest concern, as it does not directly affect the privacy and confidentiality of individuals. However, CCTV operators should still define and document their retention policy, and ensure that they do not keep video recordings for longer than necessary, unless they are needed for a specific purpose or as evidence. The retention period should be based on a clear and justifiable rationale, and comply with data protection law and industry guidelines.

Option D is incorrect because there being no backups of the videos is not the greatest concern, as it does not affect the privacy and confidentiality of individuals. However, CCTV operators should still consider having backups of their videos, especially if they are needed for a specific purpose or as evidence. Backups can help to prevent data loss or corruption due to system failures, disasters, or malicious attacks. Backups should also be stored securely and encrypted to prevent unauthorized access or disclosure.

The correct answer is B. Management’s commitment to information security. Management’s commitment to information security is the most critical factor for the success of an information security program, as it provides the leadership, support, and resources needed to establish and maintain a secure environment. Management’s commitment to information security can be demonstrated by:

Setting the vision, mission, and goals for information security, and aligning them with the organization’s strategies and objectives1.

Establishing and enforcing the policies, standards, and procedures for information security, and ensuring compliance with relevant laws and regulations1.

Allocating sufficient budget, staff, and technology for information security, and investing in training and awareness programs2.

Promoting a culture of security within the organization, and engaging with stakeholders and partners to foster trust and collaboration2.

 Enterprise architecture (EA) is the most helpful to an IS auditor reviewing the alignment of planned IT budget with the organization’s goals and strategic objectives. EA is a well-defined practice for conducting enterprise analysis, design, planning, and implementation, using a comprehensive approach at all times, for the successful development and execution of strategy1. EA provides a blueprint for an effective IT strategy and guides the controlled evolution of IT in a way that delivers business benefit in a cost-effective way2. By reviewing the EA, the IS auditor can evaluate how well the planned IT budget supports the business vision, strategy, objectives, and capabilities of the organization.

The other options are not as helpful as EA for reviewing the alignment of planned IT budget with the organization’s goals and strategic objectives. BIA is a process of determining the criticality of business activities and associated resource requirements to ensure operational resilience and continuity of operations during and after a business disruption3. BIA quantifies the impacts of disruptions on service delivery, risks to service delivery, and recovery time objectives (RTOs) and recovery point objectives (RPOs)3. BIA is useful for developing strategies, solutions, and plans for business continuity and disaster recovery, but it does not directly address the alignment of planned IT budget with the organization’s goals and strategic objectives. Risk assessment report is a document that contains the results of performing a risk assessment or the formal output from the process of assessing risk4. Risk assessment is a method to identify, analyze, and control hazards and risks present in a situation or a place5. Risk assessment report is useful for identifying and mitigating potential threats and issues that are detrimental to the business or an enterprise, but it does not directly addressthe alignment of planned IT budget with the organization’s goals and strategic objectives. Audit recommendations are guidance that highlights actions to be taken by management6. When implemented, process risks should be mitigated, and performance should be enhanced6. Audit recommendations are useful for improving the quality and reliability of the information system and its outputs, but they do not directly address the alignment of planned IT budget with the organization’s goals and strategic objectives. Therefore, option A is the correct answer.

When identifying which servers are no longer required, reviewing server CPU usage trends is the most helpful approach. Monitoring the CPU usage over time provides insights into how actively a server is being utilized. Servers with consistently low CPU usage may be candidates for consolidation or decommissioning. By analyzing CPU utilization patterns, IT management can make informed decisions about which servers can be retired without impacting performance or availability1.

Operating system parameters are settings or values that affect the behavior or performance of the operating system1. Modifications to the operating system parameters may be necessary to improve the system functionality, security, or efficiency. However, such modifications may also introduce risks or errors that can affect the system stability, compatibility, or integrity. Therefore, modifications to the operating system parameters should be authorized and documented by the appropriate authority2.

A change control log is a record of all changes made to the system, including the date, time, description, reason, authorization, and impact of each change3. A change control log can help the IS auditor to verify whether modifications to the operating system parameters were authorized by comparing the log entries with the actual system settings and the change approval documents4.

The best method for maintaining the security of corporate applications pushed to employee-owned mobile devices is implementing mobile device management (MDM). MDM is a software solution that allows an organization to remotely manage, configure, and secure the mobile devices that access its network and data. MDM can help protect corporate applications on employee-owned devices by:

Enforcing security policies and settings, such as encryption, password, firewall, antivirus, and VPN.

Controlling the installation, update, and removal of corporate applications and data.

Separating corporate and personal data and applications on the device using containers or profiles.

Monitoring and auditing the device’s compliance status, activity, and location.

Performing remote actions, such as lock, wipe, backup, or restore, in case of loss, theft, or compromise.

MDM can provide a comprehensive and centralized approach to maintain the security of corporate applications on employee-owned devices, regardless of the device type, platform, or ownership. MDM can also help the organization comply with regulatory and industry standards for data protection and privacy.

Enabling remote data destruction capabilities is a useful feature for maintaining the security of corporate applications on employee-owned devices, but it is not the best method by itself. Remote data destruction allows the organization to erase the corporate data and applications from the device in case of loss, theft, or compromise. However, this feature does not prevent unauthorized access or misuse of the corporate data and applications before they are destroyed. Remote data destruction is usually part of an MDM solution.

Disabling unnecessary network connectivity options is a good practice for maintaining the security of corporate applications on employee-owned devices,but it is not the best method by itself. Network connectivity options, such as Wi-Fi, Bluetooth, NFC, or USB, can expose the device to potential attacks or data leakage. Disabling these options when they are not needed can reduce the attack surface and improve battery life. However, this practice does not address other security risks or requirements for the corporate applications on the device. Disabling network connectivity options can also be part of an MDM solution.

Requiring security awareness training for mobile users is an important measure for maintaining the security of corporate applications on employee-owned devices, but it is not the best method by itself. Security awareness training can educate the users about the potential threats and best practices for using their devices securely. It can also help foster a culture of security and responsibility among the users. However, security awareness training cannot guarantee that the users will follow the security policies and guidelines consistently and correctly. Security awareness training should be complemented by technical controls, such as MDM.

The necessary condition for effective risk management in IT governance is that risk evaluation is embedded in management processes. Risk evaluation is the process of comparing the results of risk analysis with risk criteria to determine whether the risk and/or its magnitude is acceptable or tolerable. Risk evaluation should be integrated into the management processes of planning, implementing, monitoring, and reviewing the IT activities and resources. This will ensure that risk management is aligned with the business objectives, strategies, and values, and that risk responses are timely, appropriate, and effective. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & ExplanationsDatabase

The best method to determine if IT resource spending is aligned with planned project spending is earned value analysis (EVA). EVA is a technique that compares the actual cost, schedule, and scope of a project with the planned or budgeted values. EVA can help to measure the project progress and performance, and identify any variances or deviations from the baseline plan1.

EVA uses three basic values to calculate the project status: planned value (PV), earned value (EV), and actual cost (AC). PV is the amount of work that was expected to be completed by a certain date, according to the project plan. EV is the amount of work that was actually completed by that date,measured in terms of the budgeted cost. AC is the amount of money that was actually spent to complete the work by that date1.

By comparing these values, EVA can determine if the project is on track, ahead, or behind schedule and budget. EVA can also calculate various indicators, such as cost variance (CV), schedule variance (SV), cost performance index (CPI), and schedule performance index (SPI), to quantify the magnitude and direction of the variances. EVA can also forecast the future performanceand completion of the project, based on the current trends and assumptions1.

The other options are not as effective as EVA in determining if IT resource spending is aligned with planned project spending. Option B, return on investment (ROI) analysis, is a technique that evaluates the profitability or efficiency of an investment, by comparing the benefits or revenues with the costs. ROI analysis can help to justify or prioritize a project, but it does not measure the actual progress or performance of the project against the plan2. Option C, Gantt chart, is a tool that displays the tasks, durations, dependencies, and milestones of a project in a graphical format. Gantt chart can help to plan and monitor a project schedule, but it does not show the actual cost or scope of the project3. Option D, critical path analysis, is a technique that identifies the longest sequence of tasks or activities that must be completed on time for the project to finish on schedule. Critical path analysis can help to optimize and control a project schedule, but it does not account for the actual cost or scope of the project4.

The best way to ensure that business continuity plans (BCPs) will work effectively in the event of a major disaster is to involve staff at all levels in periodic paper walk-through exercises. This means that the BCPs are tested and validated by the people who will execute them in a real situation, and any gaps, errors, or inconsistencies can be identified and corrected. Paper walk-through exercises are also a good way to raise awareness and train staff on their roles and responsibilities in a BCP scenario, as well as to evaluate the feasibility and effectiveness of the recovery strategies1.

The other options are not the best ways to ensure that BCPs will work effectively, because they do not involve testing or validating the plans. Preparing detailed plans for each business function is important, but it does not guarantee that the plans are realistic, practical, or aligned with the overall business objectives and priorities2. Regularly updating business impact assessments is also essential, but it does not ensure that the BCPs are aligned with the current business environment and risks2. Making senior managers responsible for their plan sections is a good way to assign accountability and authority, but it does not ensure that the plansections are coordinated and integrated with each other2. References:

Best Practice Guide: Business Continuity Planning (BCP)3

Best Practices for Creating a Business Continuity Plan1

Business Continuity Plan Best Practices

 The finding that should be the IS auditor’s greatest concern is that the data model is not clearly documented. A data model is a representation of the structure, relationships, and constraints of the data used by an application. It is a vital component of the software development process, as it helps to ensure the accuracy, consistency, and quality of the data1. A clear and comprehensive documentation of the data model is essential for the maintenance and support of the application, as it facilitates the understanding, modification, and troubleshooting of the data and the application logic2.

If the organization plans to bring the support and future maintenance of the application back in-house, it will need to have access to the data model documentation from the vendor. Without it, the organization may face difficulties in transferring the knowledge and skills from the vendor to the in-house team, as well as in adapting and enhancing the application to meet changing businessneeds and requirements3. The lack of data model documentation may also increase therisk of errors, inconsistencies, and inefficiencies in the data and the application performance2.

The other findings are not as concerning as the lack of data model documentation, because they do not directly affect the quality and maintainability of the application. The cost of outsourcing is lowerthan in-house development is a benefit rather than a risk for the organization, as it implies that outsourcing has helped to save time and money for the organization4. The vendor development team is located overseas is a common practice in outsourcing, and it does not necessarily imply a lower quality or a higher risk of the application. However, it may pose some challenges in terms of communication, coordination, and cultural differences, which can bemanaged by establishing clear expectations, roles, and responsibilities, as well as using effective tools and methods for communication and collaboration5. A training plan for business users has not been developed is a gap that should be addressed by the organization before deploying the application, as it may affect the user acceptance and satisfaction of the application. However, it does not directly impact the quality or maintainability of the application itself. References:

What is Data Modeling? Definition & Types | Informatica1

Data Modeling Best Practices: Documentation | erwin2

Data Model Documentation - an overview |ScienceDirect Topics3

Outsourcing App Development Pros and Cons – Droids On Roids4

8 Risks of Software Development Outsourcing & Their Solutions - Acropolium5

Software Training Plan: How to Create One for Your Business - Elinext

 Digital watermarks are hidden marks or codes that can be embedded into digital files, such as images, videos, audio, or documents. They can be used to identify the source, owner, or authorized user of the data, as well as to track any unauthorized copying or distribution of the data. Digital watermarks can help prevent data leakage by deterring potential leakers from sharing sensitive data or by providing evidence of data leakage if it occurs.

The other options are not as effective as digital watermarks in preventing data leakage. Ensuring that paper documents are disposed securely can reduce the risk of physical data leakage, but it does not address the digital data leakage that is more prevalent in today’s environment. Implementing an intrusion detection system (IDS) can help detect and respond to cyberattacks that may cause data leakage, but it does not prevent data leakage from insiders or authorized users who have legitimate access to the data. Verifying that application logs capture any changes made can help audit and investigate data leakage incidents, but it does not prevent them from happening in the first place.

The best recommendation for improving IT governance within the organization is to implement key performance indicators (KPIs). KPIs are measurable values that show how effectively the organization is achieving its key business objectives. KPIs can help the organization tomonitor and evaluate the performance, efficiency, and alignment of its IT processes and resources with its business goals and strategies1.

The other options are not as effective as implementing KPIs for improving IT governance. Option B, implementing annual third-party audits, is a good practice but may not be sufficient or timely to identify and address the issues or gaps in IT governance. Option C, benchmarking organizational performance against industry peers, is a useful technique but may not reflect the specific needs and expectations of the organization’s stakeholders. Option D, requiring executive management to draft IT strategy, is a necessary step but not enough to ensure that IT governance is implemented and monitored throughout the organization.

The best recommendation for an IS auditor who finds that one employee has unauthorized access to confidential data is to require the business owner to conduct regular access reviews. Access reviews are periodic assessments of user access rights and permissions to ensure that they are appropriate, necessary, and aligned with the business needs and objectives. Access reviews help to identify and remediate any unauthorized, excessive, or obsolete access that could pose a security risk or violate compliance requirements. The business owner is responsible for defining and approving the access requirements for their data and ensuring that they are enforced and monitored. References:

CISA Review Manual (Digital Version)

CISA Questions, Answers & Explanations Database

 The most efficient way to identify segregation of duties violations in a new system is to review a report of security rights in the system. Segregation of duties is a control principle that aims to prevent or detect errors, fraud, or abuse by ensuring that no single individual has the ability to perform incompatible or conflicting functions or activities within a system or process. A report of security rights in the system can provide a comprehensive and accurate overview of the roles, responsibilities, and access levels assigned to different users or groups in the system, and can help to identify any potential segregation of duties violations or risks. The other options are not as efficient as reviewing a report of security rights in the system, because they either rely on observation or testing rather than analysis, or they focus on existing rather than potential violations. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.2

 Computer performance is the measure of how well a computer system can execute tasks and applications within a given time frame. Computer performance can be affected by various factors, such as hardware specifications, software configuration, network conditions, and user behavior. To analyze computer performance, it is important to use statistical metrics that can quantify the capacity utilization of the system resources, such as CPU, memory, disk, and network. These metrics can help identify the bottlenecks, inefficiencies, and anomalies that may degrade the performance of the system. Examples of such metrics include CPU utilization, memory usage, disk throughput, network bandwidth, and response time.

The other options are not as useful as statistical metrics when analyzing computer performance. An operations report of user dissatisfaction with response time is a subjective measure that may not reflect the actual performance of the system. Tuning of system software to optimize resource usage is a corrective action that can improve performance, but it is not a method of analysis. A report of off-peak utilization and response time is a limited snapshot that may not capture the peak performance or the average performance of the system.

The best evidence that an organization’s IT strategy is aligned to its business objectives is that the IT strategy is approved by executive management. This implies that the IT strategy has been reviewed and validated by the senior leaders of the organization, who are responsible for setting and overseeing the business objectives. The IT strategy may be modified inresponse to organizational change, based on IT operational best practices, or have significant impact on the business strategy, but these are not sufficient indicators of alignment without executive approval. References: CISA Review Manual (Digital Version)1, Chapter 1, Section 1.2.1

 Adequate action taken for noncompliance with the service level agreement (SLA) provides the best evidence that outsourced provider services are being properly managed. This shows that the organization is monitoring the performance of the provider and enforcing the terms of the SLA.

The other options are not as convincing as evidence of proper management. Option A, the SLA includes penalties for non-performance, is a good practice but does not guarantee that the penalties are actually applied or that the performance is satisfactory. Option C, the vendor provides historical data to demonstrate its performance, is not reliable because the data may be biased or inaccurate. Option D, internal performance standards align with corporate strategy, is irrelevant to the question of outsourced provider management.

The greatest concern for an IS auditor reviewing an organization’s business continuity plan (BCP) is that the BCP has not been tested since it was first issued. A BCP is a document that describes how an organization will continue its critical business functions in the event of a disruption or disaster. A BCP should include information such as roles and responsibilities, recovery strategies, resources,procedures, communication plans, and backup arrangements3. Testing the BCP is a vital step in ensuring its validity, effectiveness, and readiness. Testing the BCP involves simulating various scenarios and executing the BCP to verify whether it meets its objectives and requirements. Testing the BCP can also help to identify and correct any gaps, errors, or weaknesses in the BCP before they become issues during a real incident4. Therefore, an IS auditor should be concerned if the BCP has not been tested since it was first issued, as it may indicate that the BCP is outdated, inaccurate, incomplete, or ineffective. The other options are less concerning or incorrect because:

A. The BCP’s contact information needs to be updated is not a great concern for an IS auditor reviewing an organization’s BCP, as it is a minor issue that can be easily fixed. Contact information refers to the names, phone numbers, email addresses, or other details of the people involved in the BCP execution or communication. Contact information needs to be updated regularly to reflect any changes in personnel or roles. While having outdated contact information may cause some delays or confusion during a BCP activation, it does not affect the overall validity or effectiveness of the BCP.

B. The BCP is not version controlled is not a great concern for an IS auditor reviewing an organization’s BCP, as it is a moderate issue that can be improved. Version control refers to the process of tracking and managing changes made to the BCP over time. Version control helps to ensure that only authorized changes are made to the BCP and that there is a clear record of who made what changes when and why. Version control also helps to avoid conflicts or inconsistencies among different versions of the BCP. While having no version control may cause some difficulties or risks in maintaining and updating the BCP, it does not affect the overall validity or effectiveness of the BCP.

C. The BCP has not been approved by senior management is not a great concern for an IS auditor reviewing an organization’s BCP, as it is a high-level issue that can be resolved. Approval by senior management refers to the formal endorsement and support of the BCP by the top executives or leaders of the organization. Approval by senior management helps to ensure that the BCP is aligned with the organization’s strategy, objectives, and priorities, and that it has sufficient resources and authority to be implemented. Approval by senior management also helps to increase the awareness and commitment of the organization’s stakeholders to the BCP. While having no approval by senior management may affect the credibilityand acceptance of the BCP, it does not affect the overall validity or effectiveness of the BCP. References: Working Toward a Managed, Mature Business Continuity Plan - ISACA, ISACA Introduces New Audit Programs for Business Continuity/Disaster …, Disaster Recovery and Business Continuity Preparedness for Cloud-based …

 The best way to ensure that a proper cutoff has been established to reinstate transactions and records to their condition just prior to a computer system failure is to use a database management system (DBMS) to dynamically back-out partially processed transactions. A DBMS is a software system that manages the creation, manipulation, retrieval, and security of data stored in a database. A DBMS can provide features such as transaction management, concurrency control, recovery management, and integrity management. A DBMS can dynamically back-out partially processed transactions by using mechanisms such as rollback segments, undo logs, or write-ahead logs. These mechanisms allow the DBMS to restore the database to a consistent state before the failure occurred. References:

CISA Review Manual (Digital Version)

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The associated risk of mobile computing that an IS auditor should identify during the planning phase of a data loss prevention (DLP) audit is increased vulnerability due to anytime, anywhere accessibility. Mobile computing refers to the use of portable devices, such as laptops, tablets, smartphones, or wearable devices, that can access data and applications over wireless networks from any location6. Mobile computing enables greater flexibility, productivity, and convenience for users, but also poses significant security challenges for organizations. One of these challenges is increased vulnerability due to anytime, anywhere accessibility. This means that mobile devices are exposed to a higher risk of loss, theft, damage, or unauthorized access than stationary devices7. If mobile devices contain oraccess sensitive data withoutproper protection, such asencryption or authentication, they could result in data leakage or breach in case of compromise8. Therefore, an IS auditor should identify this risk as part of a DLP audit. The other options are less relevant or incorrect because:

A. The use of cloud negatively impacting IT availability is not an associated risk of mobile computing that an IS auditor should identify during the planning phase of a DLP audit, as it is more related to cloud computing than mobile computing. Cloud computing refers to the delivery of computing services, such as data storage or processing, over the Internet from remote servers. Cloud computing may enable or support mobile computing by providing access to data and applications from any device or location, but it does not necessarily imply mobile computing. The use of cloud may negatively impact IT availability if there are disruptions or outages in the cloud service provider’s network or infrastructure, but this is not a direct consequence of mobile computing.

B. Increased need for user awareness training is not an associated risk of mobile computing that an IS auditor should identify during the planning phase of a DLP audit, as it is more of a control or mitigation measure than a risk. User awareness training refers to educating users about security policies, procedures, and best practices for using mobile devices and protecting data. User awareness training may help to reduce the risk of data loss or breach due to mobile computing by increasing user knowledge and responsibility, but it does not eliminate or prevent the risk.

D. Lack of governance and oversight for IT infrastructure and applications is not an associated risk of mobile computing that an IS auditor should identify during the planning phase of a DLP audit, as it is more of a general or organizational risk than a specific or technical risk. Governance and oversight refer to the establishment and implementation of policies, standards, and procedures for managing IT resources and aligning them with business objectives. Lack of governance and oversight for IT infrastructure and applications may affect the security and performance of mobile devices and data, but it is not a direct or inherent result of mobile computing. References: Mobile Computing - ISACA, Mobile Computing Device Threats, Vulnerabilities and Risk Factors Are Ubiquitous - ISACA, Data Loss Prevention—Next Steps -ISACA, [Cloud Computing - ISACA], [Cloud Computing Risk Assessment - ISACA], [User Awareness Training - ISACA], [Governance and Oversight - ISACA]

A mobile device awareness program would best enable an organization to address the security risks associated with a recently implemented bring your own device (BYOD) strategy. A mobile device awareness program is a set of activities that aim to educate and inform the employees about the benefits, challenges, and best practices of using their personal mobile devices for work purposes. A mobile device awareness program can help the organization to:

Communicate the organization’s policies and expectations regarding BYOD, such as which devices are allowed, what data can be accessed or stored, and what security measures are required.

Raise the employees’ awareness of the potential threats and vulnerabilities that affect their mobile devices, such as malware, phishing, data leakage, or device loss.

Provide the employees with guidance and tips on how to protect their mobile devices and the organization’s data, such as using strong passwords, encryption, antivirus software, remote wipe, or VPN.

Encourage the employees to report any incidents or issues related to their mobile devices, such as suspicious messages, unauthorized access, or device damage.

A mobile device awareness program can help the organization to reduce the security risks associated with BYOD by enhancing the employees’ knowledge, skills, and behavior in using their mobile devices securely and responsibly. Amobile device awareness program can also help the organization to comply with relevant regulations and standards that governdata privacy and security in the cloud1.

The other options are not as effective as a mobile device awareness program in enabling an organization to address the security risks associated with BYOD. Option A, mobile device tracking program, is a tool that allows the organization to monitor and locate the employees’ mobile devices in case of loss or theft. However, this tool may not prevent or detect other types of security risks, such as malware infection or data breach. Option B, mobile device upgrade program, is a process that ensures that the employees’ mobile devices are running the latest versions of operating systems and applications. However, this process may not address other aspects of security, such as user behavior or data protection. Option C, mobile device testing program, is a method that verifies the functionality and compatibility of the employees’ mobile devices with the organization’s systems and networks. However, this method may not cover all the scenarios or factors that may affect the security of the mobile devices or the organization’s data2.

The most important factor to ensure that electronic evidence collected during a forensic investigation will be admissible in future legal proceedings is to document evidence handling by personnel throughout the forensic investigation. Documentation is essential to establish the chain of custody, prove the integrity and authenticity of the evidence, and demonstrate compliance with legal and ethical standards. Documentation should include information such as the date, time, location, source, destination, method, purpose, result, and authorization of each action performed on the evidence. Documentation should also include any observations, findings, assumptions, limitations, or exceptions encountered during the investigation. References:

CISA Review Manual (Digital Version)

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The best way to reduce the immediate risk associated with using an unsupported version of the software is to segregate the outdated software system from the main network. An unsupported software system may have unpatched vulnerabilities that could be exploited by attackers to compromise the system or access sensitive data. By isolating the system from the rest of the network, the organization can limit the exposure and impact of a potential breach. Verifying all patches have been applied to the outdated software system, closing all unused ports on the outdated software system and monitoring network traffic attempting to reach the outdated software system are also good practices, but they do not address the root cause of the risk, which is the lack of vendor support and updates. References:

CISA Review Manual, 27th Edition, page 2951

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 An IS auditor reviewing the threat assessment for a data center would be most concerned if the exercise was completed by local management, because this could introduce bias, conflict of interest, or lack of expertise in the assessment process. A threat assessment is a systematic method of identifying and evaluating the potential threats that could affect the availability, integrity, or confidentiality of the data center and its assets. A threat assessmentshould be conducted by an independent and qualified team that has the necessary skills, knowledge, and experience to perform a comprehensive and objective analysis of the data center’s environment, vulnerabilities, and risks1.

The other options are not as concerning as option C for an IS auditor reviewing the threat assessment for a data center. Option A, some of the identified threats are unlikely to occur, is not a problem as long as the likelihood and impact of each threat are properly estimated and prioritized. A threat assessment should consider all possible scenarios, even if they have a low probability of occurrence, to ensure that the data center is prepared for any eventuality2. Option B, all identified threats relate to external entities, is not a flaw as long as the assessment also considers internal threats, such as human errors, malicious insiders, or equipment failures. External threats are often more visible and severe than internal threats, butthey are not the only source of risk for a data center3. Option D, neighboring organizations’ operations have been included, is not a mistake as long as the assessment also focuses on the data center’s own operations. Neighboring organizations’ operations may have an impact on the data center’s security and availability, especially if they share physical or network infrastructure or resources. A threat assessmentshould take into account the interdependencies and interactions between the data center and its external environment4.

 The greatest concern for an IS auditor when a post-implementation review was conducted by issuing a survey to users is that the survey questions did not address the scope of the business case. A post-implementation review is a process of evaluating the outcomes and benefits of a project after it has been completed and implemented. A post-implementation review can help to assess whether the project met its objectives, delivered its expected value, and satisfied its stakeholders1. A survey is a method of collecting feedback and opinions from users or other stakeholders about their experience and satisfaction with the project. Asurvey can help to measure the user acceptance, usability, and functionality of the project deliverables2. A business case is a document that justifies the need for a project based on its expected benefits, costs, risks, and alternatives. A business case defines the scope,objectives, and requirements of the project and provides a basis for its approval and initiation3. Therefore, an IS auditor should be concerned if the survey questions did not address the scope of the business case, as it may indicate that the post-implementation review was not comprehensive, relevant, or aligned with the project goals. The other options are less concerning or incorrect because:

A. The survey results were not presented in detail to management is not a great concern for an IS auditor when a post-implementation review was conducted by issuing a survey to users, as it is more of a communication or reporting issue than an audit issue. While presenting the survey results in detail to management may help to inform them about the project performance and outcomes, it does not affect the validity or quality of the post-implementation review itself.

C. The survey form template did not allow additional feedback to be provided is not a great concern for an IS auditor when a post-implementation review was conducted by issuing a survey to users, as it is more of a design or format issue than an audit issue. While allowing additional feedback to be provided may help to capture more insights or suggestions from users, it does not affect the validity or quality of the post-implementation review itself.

D. The survey was issued to employees a month after implementation is not a great concern for an IS auditor when a post-implementation review was conducted by issuing a survey to users, as it is more of a timing or scheduling issue than an audit issue. While issuing the survey to employees sooner after implementation may help to collect more accurate and timely feedback from users, it does not affect the validity or quality of the post-implementation review itself. References: Post ImplementationReview - ISACA, Survey - ISACA, Business Case - ISACA

 The greatest challenge to the alignment of business and IT is the lack of chief information officer (CIO) involvement in board meetings. The CIO is the senior executive responsible for overseeing the IT strategy, governance, and operations of the organization, and ensuring that they support the business objectives and needs. The CIO should be involved in board meetings to communicate the value and contribution of IT to the organization, to align the IT vision and direction with the business strategy and priorities, and to advocate for the IT resources and investments required to achieve the desired outcomes. The lack of CIO involvement in board meetings can result in a disconnect between business and IT, a loss of trust and confidence in IT, and missed opportunities for innovation and value creation. The other options are not as challenging as the lack of CIO involvement in board meetings, because they either do not affect the strategic alignment of business and IT, or theycanbe addressed by other means such as collaboration, negotiation, or escalation. References: CISA Review Manual (Digital Version)1, Chapter 1, Section 1.2.1

The primary objective of value delivery in reference to IT governance is to optimize investments. Value delivery is one of the five focus areas of IT governance that aims to ensure that IT delivers expected benefits to stakeholders and enables business value creation. Value delivery involves aligning IT investments with business objectives and strategies, managing IT performance and benefits realization, optimizing IT costs and risks, and enhancing IT innovation and agility. Value delivery helps to maximize the return on investment (ROI) and value for money (VFM) of IT resources and capabilities. References:

CISA Review Manual (Digital Version)

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 The most critical finding that the IS auditor should consider when reviewing processes for importing market price data from external data providers is that the quality of the data is not monitored. This is because market price data is essential for financial transactions, risk management, valuation and reporting, and any errors or inaccuracies in the data can have significant impact on the organization’s performance, reputation and compliance. The IS auditor should ensure that the organization has established quality criteria and controls for the imported data, such as validity, completeness, timeliness, consistency and accuracy, and that the data is regularly checked and verified against these criteria. The other findings are also important, but not as critical as data quality. References: CISA Review Manual (Digital Version)1, Chapter 5, Section 5.2.7

Asset life cycle management is a technique of asset management where facility managers maximize the usable life of assets throughplanning, purchasing, using, maintaining, and disposing of assets1. The mainaim of assetlife cycle management is to reduce costs and increase productivity by optimizing the performance, reliability, and lifespan of assets2. Asset life cycle management can help prevent the situation of having unused applications by ensuring that the applications are aligned with the business needs, objectives, and strategies, and that they are regularly reviewed, updated, or retired as necessary3.

The other options are not as effective as asset life cycle management for preventing unused applications. A formal request for proposal (RFP) process is a method of soliciting bids from potential vendors or suppliers for a project or service. A RFP process can help select the best application for a specific requirement, but it does not ensure that the application will be used or maintained throughout its lifecycle. Business case development procedures are a set of steps that involve defining the problem, analyzing the alternatives, and proposing a solution for a project or initiative. Business case development procedures can help justify the need and value of an application, but they do not guarantee that the application will be utilized or supported after its implementation. An information asset acquisition policy is a document that outlines the rules and standards for acquiring information assets such as applications. An information asset acquisition policy can help ensure that the applications are acquired in a consistent and compliant manner, but it does not address how the applications will be managed or disposed of after their acquisition.

The best recommendation by the IS auditor for finding that application servers had inconsistent security settings leading to potential vulnerabilities is to perform a configuration review. A configuration review is an audit procedure that involves examining and verifying the security settings and parameters of application servers against predefined standards or best practices. A configuration review can help to identify and remediate any deviations, inconsistencies, or misconfigurations thatmay expose the application servers to unauthorized access, exploitation, or compromise6. A configuration review can also help to ensure compliance with security policies and regulations, as well as enhance the performance and availability of application servers. The other options are less effective or incorrect because:

A. Improving the change management process is not the best recommendation by the IS auditor for finding that application servers had inconsistent security settings leading to potential vulnerabilities, as it does not address the root cause of the problem or provide a specific solution. While improving the change management process may help to prevent future inconsistencies or misconfigurations in application server settings, it does not ensure that the existing ones are detected and corrected.

B. Establishing security metrics is not the best recommendation by the IS auditor for finding that application servers had inconsistent security settings leading to potential vulnerabilities, as it does not address the root cause of the problem or provide a specific solution. While establishing security metrics may help to measure and monitor the security performance and posture of application servers, it does not ensure that the existing inconsistencies or misconfigurations in application server settings are detected and corrected.

C. Performing a penetration test is not the best recommendation by the IS auditor for finding that application servers had inconsistent security settings leading to potential vulnerabilities, as it does not address the root cause of the problem or provide a specific solution. While performing a penetration test may help to simulate and evaluate the impact of an attack on application servers, it does not ensure that the existing inconsistencies or misconfigurations in application server settings are detected and corrected. References: Configuring system to useapplication server security - IBM, Application Security Risk: Assessment and Modeling - ISACA, Five Key Components of an Application SecurityProgram - ISACA, ISACA Practitioner Guidelines for Auditors - SSH, SCADA Cybersecurity Framework - ISACA

The most appropriate control to prevent unauthorized retrieval of confidential information stored in a business application system is to enforce an internal data access policy. A data access policy defines who can access what data, under what conditions and for what purposes. It also specifies the roles and responsibilities of data owners, custodians and users, as well as the security measures and controls to protect data confidentiality, integrity and availability. By enforcing a data access policy, the organization can ensure that only authorized personnel can retrieve confidential informationfrom the business application system. Applying single sign-on for access control, implementing segregation of duties and enforcing the use of digital signatures are also useful controls, but they are not sufficient to prevent unauthorized data retrieval without a clear and comprehensive data access policy. References:

CISA Review Manual, 27th Edition, page 2301

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The best way to enable the effectiveness of an agile project for the rapid development of a new software application is to separate the work into sprints. Sprints are short, time-boxed iterations that deliver a potentially releasable product increment at the end of each sprint. Sprints allow agile teams to work in a flexible and adaptive manner, respond quickly to changing customer needs and feedback, and deliver value faster and more frequently. Sprints also help teams to plan, execute, review, and improve their work in a collaborative and transparent way. Project segments, phases, and milestones are not specific to agile projects and do not necessarily enable the effectiveness of an agile project. References: Agile Project Management [Whatis it & How to Start] - Atlassian, CISA Review Manual (Digital Version).

 The greatest concern for an IS auditor reviewing an organization’s disaster recovery plan (DRP) is that the DRP has not been updated since an IT infrastructure upgrade. This could render the DRP obsolete or ineffective, as it may not reflect the current configuration, dependencies or recovery requirements of the IT systems. The IS auditor should ensure that the DRP is reviewed and updated regularly to align with any changes in the IT environment. The DRP has not been formally approved by senior management is a concern for an IS auditor reviewing an organization’s DRP, but it is not as critical as ensuring that the DRP is up to date and valid. The DRP has not been distributed to end users or the DRP contains recovery procedures for critical servers only are issues that relate to the communication or scope of the DRP, but not to its validity or effectiveness. References: ISACA, CISA Review Manual, 27th Edition, 2018, page 389

The greatest concern for an IS auditor reviewing contracts for licensed software that executes a critical business process is that software escrow was not negotiated. Software escrow is an arrangement where a third-party holds a copy of the source code and documentation of a licensed software in a secure location. The software escrow agreement specifies the conditions under which the licensee can access the escrowed materials, such as in case of bankruptcy, termination, or breach of contract by the licensor. Software escrow is important for ensuring the continuity and availability of a critical business process that depends on a licensed software. Without software escrow, the licensee may face significant risks and challenges in maintaining, modifying, or recovering the software in case of any disruption or dispute with the licensor. References:

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The best control to mitigate attacks that redirect Internet traffic to an unauthorized website is to perform domain name system (DNS) server security hardening. DNS servers are responsible for resolving domain names into IP addresses, and they are often targeted by attackers who want to manipulate or spoof DNS records to redirect usersto malicious websites4. By applying security best practices to DNS servers, such as encrypting DNS traffic, implementing DNSSEC, restricting access and updating patches, the organization can reduce the risk of DNS hijacking attacks. A network-based firewall, user security awareness training and a strong password policy are also important controls, but they are not as effective as DNS server security hardening in preventing this specific type of attack. References:

CISA Review Manual, 27th Edition, page 4021

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