Pass the HRCI HRCI certification PHRi Questions and answers with CertsForce

Implementing programs like flexible working hours and allowances for specific life events enhances the employee value proposition (EVP), making the organization more attractive to current and potential employees. HRCI highlights the importance of a strong EVP in improving employee satisfaction, engagement, and retention.

Mediation and one-on-one dialogue are effective conflict resolution methods that foster open communication and mutual understanding. HRCI emphasizes that these approaches help resolve conflicts constructively, promoting a positive workplace culture and reducing tension.

Company-sponsored events, such as team-building activities and social gatherings, help improve employee morale by fostering a positive work environment and promoting collaboration. HRCI highlights that these events can strengthen team dynamics and enhance employee satisfaction, contributing to better retention.

To find the percentage of applicants hired:

A number of numbers and a number of numbers Description automatically generated with medium confidenceHRCI guidelines suggest that analyzing hiring ratios helps HR measure recruitment efficiency.

During reorganization, it is crucial to keep employees informed and allow them to respond to changes. HRCI emphasizes that effective communication during organizational change helps manage employee concerns, reduces uncertainty, and fosters a sense of involvement, which can lead to a smoother transition.

Controlling system access is essential for data security in HRIS, limiting access to sensitive information only to authorized personnel. HRCI emphasizes access control as a key data protection measure to prevent unauthorized use and protect employee privacy.

Using a self-service module for requests streamlines data collection, allowing HR to efficiently track and manage employee participation in programs. HRCI suggests that self-service systems enhance operational efficiency by reducing administrative workload and improving data accuracy in tracking employee engagement.

Here is the correct matching for each job analysis method with its corresponding description:

Questionnaire→ Collect information by a structured list of options

Observation→ Monitor and record actual behaviors on the job

Work Diary→ Record the frequency and the time spent on each task

Interview→ Allow instant interaction and obtain additional details

Step-by-Step Explanation

Questionnaire: A questionnaire is a structured method where employees provide information by selecting from a list of predefined options. This method is efficient for gathering large amounts of data across multiple employees and job roles.

Observation: Observation involves directly watching employees as they perform their duties to capture and record their actual behavior on the job. This method is useful for understanding real-time tasks and workflows.

Work Diary: A work diary requires employees to record their activities, noting the time spent and frequency of each task. This method provides detailed insights into the distribution of work activities and how employees allocate their time.

Interview: The interview method allows for direct interaction with employees, enabling the interviewer to ask follow-up questions and gather additional details. This method is ideal for gaining in-depth information and clarifying responses.

The first action HR should take is to follow policy guidelines by meeting with the employee to discuss the concern. HRCI guidelines stress the importance of following policies to handle sensitive issues like substance abuse appropriately and legally.

An employee file serves as a reference point for HR and management when resolving issues and making decisions. This file typically contains records such as performance reviews, disciplinary actions, and other relevant documentation. According to HRCI, maintaining accurate employee records helps ensure consistency and provides factual information when handling employee-related decisions.