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Observation of Exhibits:

The exhibits show the Zero Trust Tag Monitor on FortiClient EMS and the FortiClient GUI status.

Remote-Client is tagged as "Remote-Endpoints" on the FortiClient EMS Zero Trust Tag Monitor.

Enabling Tag Visibility:

To show the tag on the FortiClient GUI, the endpoint alerts configuration must be adjusted to enable tag visibility.

Verification:

The correct action is to change the endpoint alerts configuration to enable tag visibility, ensuring that the tag appears in the FortiClient GUI.

Observation of Web Filter Exclusions:

The exhibit shows a web filter exclusion for "*.facebook.com" with the action set to "Allow."

Evaluating Actions:

This configuration means that FortiClient will allow access to Facebook and its subdomains.

Conclusion:

When users try to access "www.facebook.com ," FortiClient will allow the access based on the web filter exclusion settings.

Observation of ZTNA Traffic Log:

The log message indicates that the remote user connection was denied due to failure to match a proxy policy.

Evaluating Log Message:

The message suggests that the connection does not match the existing ZTNA rule configuration, leading to the denial.

Conclusion:

The correct conclusion from the log message is that the remote user connection does not match the ZTNA rule configuration (B).

Based on the error message and the XML configuration file shown in the exhibit:

The error "Failed to process the file" typically indicates an issue with the XML syntax.

Upon reviewing the XML content, it is crucial to ensure that all tags are correctly formatted, properly opened and closed, and that there are no syntax errors.

Resolving any XML syntax errors will allow FortiClient to successfully process and restore the configuration file.

Therefore, the administrator must resolve the XML syntax error to fix the issue.

References

FortiClient EMS 7.2 Study Guide, Configuration File Management Section

General XML Syntax Guidelines and Best Practices

According to theFortiClient EMS Administrator Study Guideand theFortinet Document Library (7.2/7.4 versions), the most effective method for deploying FortiClient toBYOD (Bring Your Own Device)andremote usersis usingMicrosoft Intune(or other supported Mobile Device Management - MDM solutions).

1. Why Microsoft Intune (Answer C) is the Correct Choice:

Cloud-Based Accessibility:Unlike GPO or SCCM, which traditionally require a direct connection to the local Active Directory (AD) domain or a VPN to reach the on-premises infrastructure, Microsoft Intune is a cloud-based MDM. This makes it the native choice forremote userswho may not always be on the corporate network.

BYOD Management:Intune is specifically designed to manage a variety of operating systems (Windows, macOS, iOS, Android) that are common in BYOD environments. It allows administrators to push the FortiClient installation package and enrollment configuration (such as the invitation_code or ems_server details) directly to the user's device via the cloud.

Integration with EMS:FortiClient EMS 7.2/7.4 provides specific documentation forIntune Integration. Administrators can create a custom MSI or .pkg installer in EMS, upload it to Intune, and use Intune’s app configuration policies to automate the Telemetry connection to EMS.

2. Why Other Options are Incorrect for this Scenario:

A. FortiClient zero-touch provisioning:While FortiClient supports zero-touch provisioning (particularly for mobile or through FortiCloud), in the context of a "deployment tool" for an organization's broad BYOD and remote fleet, it is typically afeatureorprocessfacilitated by an MDM like Intune rather than the standalone deployment mechanism for the initial software package on third-party remote devices.

B. Microsoft SCCM:SCCM (now part of Microsoft Configuration Manager) is heavily reliant on on-premises infrastructure and is generally used for corporate-owned, domain-joined devices. It is less flexible than Intune for managing "unmanaged" BYOD devices belonging to remote users.

D. Group Policy Object (GPO):GPO requires the device to be joined to theActive Directory (AD) Domain. BYOD devices are typically not domain-joined, and remote devices cannot receive GPO updates unless they are connected via VPN at the time of the policy refresh, making it unsuitable for this specific use case.

3. Curriculum References:

EMS Administration Guide (Deployment Section):Specifies that for endpoints not reachable via AD/Workgroups (which covers remote and BYOD), administrators should use theInstaller Linkmethod or anMDM (like Microsoft Intune).

Intune Deployment Guide for FortiClient:Detail the specific use ofConfiguration Keys(e.g., cloud_invite_code, ems_server) that are passed from Intune to the FortiClient app to ensure that once the remote user installs the app, it automatically registers to the correct EMS instance.

Based on theFortiClient EMS 7.2/7.4 Study Guidesand the visual evidence provided in the exhibit, here is the verified breakdown of why theZTNA Serial Numberis showing asDisabled:

1. Analysis of the Exhibit

Operating System:The endpoint is runningLinux (Ubuntu 22.04.3 LTS).

Connection Status:The endpoint status isOnlineandManaged by EMS. This immediately eliminatesOption C, as the device is actively communicating with the EMS server.

Features List:At the bottom right of the "Features" column, it explicitly states"ZTNA installed". This eliminatesOption A, confirming the software component is present on the endpoint.

ZTNA Serial Number Field:The field is highlighted in red and shows"Disabled".

2. Identifying the Root Cause (Option B)

In the FortiClient EMS curriculum regardingZTNA (Zero Trust Network Access), the ZTNA Serial Number (also known as the ZTNA Tagging or Client Certificate UID) is generated and activated based on the assignedEndpoint Profile.

Profile Dependency:For FortiClient to generate a ZTNA serial number/certificate and participate in ZTNA, the administrator must enable and configure theZTNA Destinations(or ZTNA Connection) profile within the EMS.

Disabled State:If theZTNA Destinationsfeature is disabled in the profile assigned to that specific endpoint (or if the endpoint is assigned the "Default" profile where ZTNA is not configured), the "ZTNA Serial Number" status on the EMS dashboard will reflect asDisabled.

Linux Specifics:In FortiClient for Linux, ZTNA support is available but requires the profile to be explicitly pushed and active. If the profile is toggled off in the EMS GUI underEndpoint Profiles > ZTNA Destinations, the serial number functionality is suspended.

3. Why Other Options are Incorrect

A. The ZTNA feature is not installed:The exhibit clearly shows "ZTNA installed" under the Features list.

C. FortiClient disconnected from EMS:The exhibit shows the status as "Online" and "Managed by EMS" with a green checkmark.

D. The ZTNA certificate has been revoked:If a certificate is revoked, the status typically shows as "Revoked" or "Expired," or the serial number would still be present but marked as untrusted. A "Disabled" state indicates the feature itself is turned off at the policy/profile level.

Based on the FortiClient logs shown in the exhibit:

The first log entry shows the application "firefox.exe" trying to access a destination IP, with the threat identified as "Twitter."

The action taken by the application firewall is "blocked" with the event type "appfirewall."

This indicates that the application firewall has blocked access to Twitter.

References

FortiClient EMS 7.2 Study Guide, Application Firewall Logs Section

Fortinet Documentation on Interpreting FortiClient Logs

Deployment Profiles Analysis:

Deployment-1 has the "First-Time-Installation" package and is assigned to "All Groups" with a priority of 1 but is not enabled.

Deployment-2 has the "To-Upgrade" package, is assigned to both "All Groups" and "trainingAD.training.lab," with a priority of 2 and is enabled.

Evaluating Deployment-2:

Deployment-2 will upgrade FortiClient on both "All Groups" and "trainingAD.training.lab" since it is enabled and assigned to these groups. This includes both AD (Active Directory) groups and workgroups.

Conclusion:

Since Deployment-2 is set to upgrade FortiClient on all the assigned groups and workgroups, the correct answer is A.

Based on the Remote-Client status shown in the exhibit:

Endpoint Policy:The "Policy" field shows "Default," indicating that the endpoint has been assigned the Default endpoint policy.

Connection Status:The "Location" field shows "Off-Fabric," meaning that the endpoint is currently off the corporate network (off-net).

Therefore, the two conclusions that can be made are:

The endpoint has been assigned the Default endpoint policy.

The endpoint is currently off-net.

References

FortiClient EMS 7.2 Study Guide, Endpoint Summary Information Section

Fortinet Documentation on Endpoint Policies and Status Indicators

Understanding the Need for Root CA Certificate:

The root CA certificate of FortiClient EMS is necessary for FortiGate to trust certificates issued by FortiClient EMS.

Evaluating Use Cases:

FortiGate needs the root CA certificate to establish trust and validate certificates issued by FortiClient EMS.

Conclusion:

The primary reason FortiGate needs the root CA certificate of FortiClient EMS is to trust certificates issued by FortiClient EMS.