Based on the error message and the XML configuration file shown in the exhibit:

The error "Failed to process the file" typically indicates an issue with the XML syntax.

Upon reviewing the XML content, it is crucial to ensure that all tags are correctly formatted, properly opened and closed, and that there are no syntax errors.

Resolving any XML syntax errors will allow FortiClient to successfully process and restore the configuration file.

Therefore, the administrator must resolve the XML syntax error to fix the issue.

References

FortiClient EMS 7.2 Study Guide, Configuration File Management Section

General XML Syntax Guidelines and Best Practices