Pass the Exin Exin Other Certification VERISME Questions and answers with CertsForce

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Questions # 1:

What steps describe the high-level process for adapting the VeriSM™ model?

Options:

A.

Define the stakeholders, select the processes, and implement them in the organization


B.

Establish the principles, select a set of practices, create a responsive operating model


C.

Investigate all practices in use, select the best set, and make these mandatory


D.

Select the best management practice, focus thereon, and implement it step by step


Expert Solution
Questions # 2:

What is the first step in building a customer journey map?

Options:

A.

Define


B.

Investigate


C.

Plan


D.

Research


Expert Solution
Questions # 3:

Why is testing an important part of the Produce stage?

Options:

A.

To define risk criteria and the risk appetite of an organization


B.

To ensure that the product or service meets the requirements set


C.

To ensure that the organization's requirements are in line with its strategy


D.

To ensure an organization's architecture is appropriate


Expert Solution
Questions # 4:

What is a key benefit of cloud?

Options:

A.

Enhanced internal communication


B.

Increased quality of the infrastructure


C.

Increased speed of infrastructure service


D.

Reduced operating risks


Expert Solution
Questions # 5:

What is the main reason VeriSM™ re-defines traditional service management?

Options:

A.

VeriSM™ divides service management within an organization into separate entities so all entities can work autonomously.


B.

VeriSM™ focuses on the big picture and does not provide practices for specific organizations.


C.

VeriSM™ incorporates new technologies and therefore helps IT departments with digital transformation.


D.

VeriSM™ regards the entire organization as the service provider with capabilities that work together.


Expert Solution
Questions # 6:

What is the third layer between consumer and provider in Service and Integration Management (SIAM)?

Options:

A.

Service advocate


B.

Service installer


C.

Service integrator


D.

Service manager


Expert Solution
Questions # 7:

The Define stage of the VeriSM™ model produces a definition of what good service looks like.

During which process does this activity take place?

Options:

A.

Create the service blueprint


B.

Create the solution


C.

Define consumer needs


D.

Gather requirements


Expert Solution
Questions # 8:

What is the first important step in the Kotter's Organizational Change Management (OCM) model?

Options:

A.

Build a guiding coalition


B.

Create a sense of urgency


C.

Generate short-term wins


D.

Institute change


Expert Solution
Questions # 9:

Following the deployment of a new product or service, the service provider will provide ongoing support in its use to consumers.

Which element of the VeriSM™ model describes this provision of support?

Options:

A.

Define


B.

Produce


C.

Provide


D.

Respond


Expert Solution
Questions # 10:

What is the key activity of a leader's role?

Options:

A.

Focus on results


B.

Minimize risk


C.

Motivate colleagues


D.

Set up priorities


Expert Solution
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