Pass the Exin Exin-ITIL ITIL-F Questions and answers with CertsForce

2 and 3 only

2 and 4 only

1 and 3 only

All of the above

Wisdom - Information - Data - Knowledge

Data - Information - Knowledge - Wisdom

Knowledge - Wisdom - Information - Data

Information - Data - Knowledge - Wisdom

Knowledge

Information

Wisdom

Data

1, 2 and 3 only

1, 3 and 4 only

2, 3 and 4 only

All of the above

Service transition

Service strategy

Service operation

Service design

To ensure that problem records are circulated to all customers

To ensure that the status of faulty configuration items (CI) is recorded

To ensure that incident resolution times are aligned with business needs

To ensure that incident workarounds are acceptable to the customers

Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident

Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist

Suspicion or detection of a cause of one or more incidents by the service desk

Trending of historical incident records to identify one or more underlying causes

A written agreement between a supplier and the IT customer(s), defining the key service targets and

responsibilities of both parties

A partnership developed between the IT service provider and the customer, so that a mutually

beneficial agreement is reached

The key service targets and responsibilities of both parties that are used to hold each party

accountable when disputes arise

An agreement between an IT service provider and another part of the same organization that assists

with the provision of services

Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics

Process metrics, software metrics and financial metrics

Technology metrics, process metrics and service metrics

Service metrics, technology metrics and Key Performance Indicator (KPI) metrics

Roles and responsibilities across all the service transition processes.

Roles and responsibilities for updating the configuration management database (CMDB.

Criteria and authorization to exit early life support and handover to the service operation function.

How request for changes (RFCs) are approved for software releases in the IT production environment.