Exin ITIL-F Exam Questions Free Practice Test

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Questions # 11:

In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

Options:

Service strategy

Service design

Service transition

Service operation

Expert Solution

Questions # 12:

Which of the following is NOT an objective of Continual Service Improvement?

Options:

Review and analyze Service Level Achievement results

Identify activities to improve the efficiency of service management processes

Improve the cost effectiveness of IT services without sacrificing customer satisfaction

Conduct activities to deliver and manage services at agreed levels to business users

Expert Solution

Questions # 13:

Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

Options:

Service operation

Service transition

Continual service improvement

Service strategy

Expert Solution

Questions # 14:

Which of the following BEST describes service strategies' value to the business?

Options:

Allows higher volumes of successful change

Reduction in unplanned costs through optimized handling of service outages

Reduction in the duration and frequency of service outages

Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Expert Solution

Questions # 15:

Service transition contains detailed descriptions of which processes?

Options:

Change management, service asset and configuration management, release and deployment management

Change management, capacity management event management, service request management

Service level management, service portfolio management, service asset and configuration management

Service asset and configuration management, release and deployment management, request fulfilment

Expert Solution

Questions # 16:

Which of the following is NOT an objective of service transition?

Options:

To ensure that a service can be managed, operated and supported

To provide training and certification in project management

To provide quality knowledge and information about services and service assets

To plan and manage the capacity and resource requirements to manage a release

Expert Solution

Questions # 17:

Which statement should NOT be part of the value proposition for Service Design?

Options:

Reduced total cost of ownership

Improved quality of service

Improved Service alignment with business goals

Better balance of technical skills to support live services

Expert Solution

Questions # 18:

Which of the following provide value to the business from service strategy?

1. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

2. Enabling the service provider to respond quickly and effectively to changes in the business environment

3. Support the creation of a portfolio of quantified services

Options:

All of the above

1 and 3 only

1 and 2 only

2 and 3 only

Expert Solution

Questions # 19:

Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

Options:

To ensure that a service can be managed and operated in accordance with constraints specified during design

To design and develop capabilities for service management

To provide good-quality knowledge and information about services

To plan the resources required to manage a release

Expert Solution

Questions # 20:

Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

Options:

Service Strategy

Continual Service Improvement

Service Operation

Service Design

Expert Solution

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