Which of the following BEST describes technical management?
Which of the following processes are performed by the service desk?
1. Capacity management
2. Request fulfilment
3. Demand management
4. Incident management
Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?
Which function or process would provide staff to monitor events in an operations bridge?
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
Which of the following activities are performed by a service desk?
1. Logging details of incidents and service requests
2. Providing first-line investigation and diagnosis
3. Restoring service
4. Implementing all standard changes
Which one of the following functions would be responsible for the management of a data centre?
Which one of the following activities does application management perform?
Which of the following is the BEST description of a centralized service desk?
Which of the following service desk organizational structures are described in service operation?
1. Local service desk
2. Virtual service desk
3. IT help desk
4. Follow the sun
