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Questions # 1:

Which kinds of audit mechanisms are available in ISQ/IEC 20000:2011?

Options:
A.

An internal audit mechanism

B.

An external audit mechanism

C.

An internal and external audit mechanism

D.

No audit mechanisms

Questions # 2:

How might moving to Cloud computing enhance user’s ongoing experience of software applications?

Options:
A.

by accomplishing quick and efficient application updates

B.

by increasing the access to information available on the Internet

C.

by moving internal systems with performance problems to the Cloud

D.

by passing problems with applications to the Cloud provider

Questions # 3:

Providing a user access to an application in the Cloud requires several steps. In which step are the user's permissions determined?

Options:
A.

during the auditing phase

B.

during the authentication phase

C.

during the authorization phase

D.

during the verification phase

Questions # 4:

What is a driver for Cloud Computing?

Options:
A.

It makes it easier to scale down IT resources.

B.

It makes an organization less dependent on the network.

C.

It allows organizations to invest in IT before it is needed.

D.

It makes it easier to integrate with legacy software.

Questions # 5:

How could presence be used to enhance security in the Cloud?

Options:
A.

by prohibiting users to access cloud applications, except when on their work place

B.

by prohibiting users to access cloud applications at their work place

C.

by restricting access to applications, depending on the user's physical location

D.

by using a web cam to identify the user of a cloud application

Questions # 6:

What is specific for public cloud?

Options:
A.

It is a client computer connected to a network.

B.

It uses both local and remote services in its implementation

C.

It uses services provided by an external service provider.

D.

The services are shared in the organization.

Questions # 7:

What is the purpose of a load balancer?

Options:
A.

To distribute and balance the load when provisioning/de-provisioning

B.

To spread the load of applications over the day

C.

To make sure that each network request has exactly one response

D.

To generate load on a test server

Questions # 8:

Which process is an external process for a Cloud data center?

Options:
A.

Availability management

B.

Capacity management

C.

Service continuity management

D.

Service level management

Questions # 9:

Why is a thin client called 'thin'?

Options:
A.

because it has a thin monitor

B.

because it has limited functionality

C.

because it has no memory

D.

because it has no processor

Questions # 10:

What is a main challenge for enterprises in using cell phones for collaboration?

Options:
A.

Applications for collaboration are limited.

B.

Collaborative applications are complicated.

C.

Employees want to use their private cell phones.

D.

Separating business data from personal data.

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