In cloud environments, the provider’s role in thechain of custodyprimarily involvescollecting and preserving digital evidencewhen incidents or investigations occur. Because providers manage the infrastructure, they have direct access to logs, storage systems, and virtual machines necessary for evidence collection.

Backup policies and incident response may involve collaboration, but they remain customer responsibilities in many service models. Data classification and analysis are business-driven tasks, which customers must handle.

Providers must ensure that evidence collection is forensically sound and documented properly to maintain legal admissibility. This responsibility is critical in maintaining trust and ensuring compliance with laws and contractual obligations. It reinforces the shared responsibility model by clearly defining which aspects of digital forensics belong to the provider.