Please read this scenario prior to answering the question.

You are employed as an Enterprise Architect within an Enterprise Architecture (EA) team at an environmental agency. The agency has multiple divisions, and is responsible for overseeing environmental protection, regulation, and conservation efforts.

The agency has a well-established EA practice and follows the TOGAF standard as its method for architecture development. Along with the EA program, the agency also uses various management frameworks, including business planning, project/portfolio management, and operations management. The EA program is sponsored by the Chief Information Officer (CIO), who has actively promoted architecting with agility within the EA department as the preferred approach for projects.

The agency is preparing itself for a world where Artificial Intelligence (AI) is widely adopted. As a result, the agency is looking to determine the impact and role that AI will play moving forward.

The CIO has approved a Request for Architecture Work to look at how AI can be used for services across the agency. She has noted that digital platforms will be a priority for investment in order to scale the planned AI applications. Using AI to automate tasks and make things run smoother is seen as a big advantage. Process automation, and improved efficiency from manual, repetitive activities has been identified as the key benefits of applying generative AI to their agency’s business. This will include back-office automation, for example, for help center agents who receive hundreds of email inquiries. This should also improve services for their customers by making them more efficient and personalized, tailored to each individual’s needs.

Many of the agency leaders are worried about relying too much on AI. Some leaders think their employees will need to learn new skills. Some employees are worried they might lose their jobs to AI. Other leaders worry about security and cyber resilience in the digital platforms needed for AI to be successful.

Question:

Refer to the scenario.

The EA team leader has asked how to address the concerns, and how to manage the risks of a new architecture for the project.

Based on the TOGAF standard, which of the following is the best answer?