The correct answers are B, C, and D . Effective VM facilitation depends primarily on the facilitator’s ability to guide a multidisciplinary team through a structured process, not on personally solving the technical problem. SAVE’s VM Standard Reference defines VM as a systematic process used by a multidisciplinary team, led by a qualified VM facilitator , to improve value through function analysis. It also states that a VM study is facilitated by someone competent in VM techniques, ideally a CVS®.

Therefore, the facilitator must have belief in the group and its possibilities because VM relies on team intelligence, cross-functional input, creativity, and consensus-building. The facilitator must also have familiarity with facilitation concepts and methods , including managing participation, conflict, divergent thinking, convergence, and decision flow. Finally, the facilitator needs a practiced ability to plan appropriate group processes , because each VM phase requires the right method, timing, participation structure, and output control.

Option A is incorrect because disruptive behavior should be managed objectively, not treated as personal. Option E is not a core facilitation requirement; technical knowledge belongs mainly to subject-matter team members, while the facilitator protects the VM process.

References/topics: VM Facilitation and Team Dynamics; Facilitator Competence; Group Process Planning; Team Participation; VM Study Leadership.