The primary purpose ofDigital Adoptionis toensure employees and customers use digital platforms and capabilities effectively, maximizing the value of software investments. Digital Adoption Platforms (DAPs) like WalkMe achieve this through guidance, analytics, and automation, helping users navigate and master digital tools to achieve business outcomes.
The other options are incorrect:
Eliminating training(A) is not realistic; DAPs support training, not replace it.
Increasing applications(B) is not the goal; it’s about effective use of existing tools.
Reducing IT support teams(C) is a secondary benefit, not the primary purpose.
Extract from Official WalkMe Documentation:
According to the SAP WalkMe Digital Adoption Consultant Study Guide (Section 1.1: Introduction to Digital Adoption):
“Digital Adoption aims to ensure that employees and customers effectively utilize digital platforms, enhancing productivity and user satisfaction through tools like DAPs.”
The courseWalkMe Fundamentalsstates:
“The core purpose of Digital Adoption is to enable effective use of digital tools by employees and customers, driving efficiency and value.”
Option D is the primary purpose of Digital Adoption.
[References:, SAP WalkMe Digital Adoption Consultant Study Guide, Section 1.1: Introduction to Digital Adoption., WalkMe Overview Guide, “Digital Adoption Defined” Section., Course:WalkMe Fundamentals, Module 1: Understanding Digital Adoption., ]
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