Month End Sale Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: simple70

Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 85 Topic 9 Discussion

Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 85 Topic 9 Discussion

Service-Cloud-Consultant Exam Topic 9 Question 85 Discussion:
Question #: 85
Topic #: 9

Cloud Kicks provides phone support to customers using the Service Cloud Voice Dialer. Once a call completes, support agents often need to send a follow-up email or finalize case notes. CK wants to get insight about agent efficiency.

Which metric should a consultant recommend to track the efficiency of individual agents?


A.

Total Emails Sent


B.

Call Abandonment


C.

After Conversation Work Time


Get Premium Service-Cloud-Consultant Questions

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.