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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 4 Topic 1 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 4 Topic 1 Discussion

Service-Cloud-Consultant Exam Topic 1 Question 4 Discussion:
Question #: 4
Topic #: 1

Universal Containers (UC) is considering replacing its traditional chatbot with Agentforce Service Agent to enhance customer engagement. Its current bot frequently struggles with understanding follow-up questions and maintaining context across a multi-turn conversation, leading to frustrated customers.

What core capability of Agentforce Service Agent directly addresses UC's challenge?
A.

Trained natural language models (NLMs) to interpret the most recent user input.

B.

A rigid, declarative dialog system that requires predefined conversation flows for every interaction.

C.

Generative AI to understand human language and maintain context across entire conversations.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Rael3654 at Nov 12, 2025, 12:42:38 AM

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