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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 5 Topic 1 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 5 Topic 1 Discussion

Service-Cloud-Consultant Exam Topic 1 Question 5 Discussion:
Question #: 5
Topic #: 1

Universal Containers (UC) has decided to use skills-based routing to ensure service reps are assigned the appropriate work item. UC requires that it can view the backlog of work grouped by skills, to reassign reps to the appropriate skill.

What should the Service Cloud Consultant recommend?
A.

Configure custom logging and capacity alerts in Omni-Channel Flow.

B.

Use the capabilities within Omni Supervisor.

C.

Create a custom report type with inline editing.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Talon3332 at Oct 28, 2025, 10:42:34 AM

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