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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 78 Topic 8 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 78 Topic 8 Discussion

Service-Cloud-Consultant Exam Topic 8 Question 78 Discussion:
Question #: 78
Topic #: 8

Universal Containers has a well-defined support process for cases which includes the following statuses:

* New

* Assigned

* In Progress

* Waiting On Customer

* Closed

The support manager has noticed an increase in the average age of a case and wants to understand how long a case is in each status.

Which report type should the consultant consider when collecting data for the support manager?
A.

Case Lifecycle

B.

Cases with Milestones

C.

Case History

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Lyric64427 at Oct 28, 2025, 1:34:15 PM

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