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  6. Service-Cloud-Consultant Exam Topic 6 Question 57 Discussion

Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 57 Topic 6 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 57 Topic 6 Discussion

Service-Cloud-Consultant Exam Topic 6 Question 57 Discussion:
Question #: 57
Topic #: 6

A customer submitted a case that is routed to a service desk agent at Universal Containers. After the agent responds to the case, they realize the customer is ineligible for support.

Which solution should the consultant recommend to prevent this scenario from happening in the future?
A.

Add the Case's Entitlement related list to the Case Lightning Record Page.

B.

Add the related Contact's Entitlement related list to the Case Lightning Record Page.

C.

Add the related Account's Entitlement related list to the Case Lightning Record Page.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Vale10458 at Nov 17, 2025, 8:22:59 AM

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