Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 56 Topic 6 Discussion

Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 56 Topic 6 Discussion

Service-Cloud-Consultant Exam Topic 6 Question 56 Discussion:
Question #: 56
Topic #: 6

Cloud Kicks frequently works with distribution partners who have complex issues that need immediate attention. To solve the issues, Tier 2 support often needs to engage other teams within the organization. The team uses Slack to communicate internally.

Which solution should the consultant recommend to meet the needs of the organization?


A.

Omni-Channel routing


B.

Case escalation


C.

Swarming


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