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Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 55 Topic 6 Discussion

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Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 55 Topic 6 Discussion

Service-Cloud-Consultant Exam Topic 6 Question 55 Discussion:
Question #: 55
Topic #: 6

The Universal Containers (UC) customer support organization has implemented Knowledge-Centered Support (KCS) in its call center. However, the call center management thinks that agents should contribute new Knowledge articles more often.

What should UC do to address this situation?
A.

Measure and reward agents based on the number of new articles submitted for approval.

B.

Measure and reward agents based on the number of new articles approved for publication.

C.

Require agents to check a box on the case when submitting a new suggested article.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Blaise37575 at Aug 3, 2025, 7:07:51 AM

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