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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 53 Topic 6 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 53 Topic 6 Discussion

Service-Cloud-Consultant Exam Topic 6 Question 53 Discussion:
Question #: 53
Topic #: 6

A manager has noticed an increase in average case age. This is negatively impacting

customer satisfaction. The manager wants to compare the amount of time that cases have spent

within each status during their lifecycle.

Which report type should the consultant recommend when creating a report?
A.

Use the Case Historical Trending report type.

B.

Use the Cases with Milestones report type.

C.

Use the Case Lifecycle report type.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Onyx3318 at Nov 12, 2025, 3:57:11 AM

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