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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 2 Topic 1 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 2 Topic 1 Discussion

Service-Cloud-Consultant Exam Topic 1 Question 2 Discussion:
Question #: 2
Topic #: 1

Ursa Major Solar provides support with service-level agreements (SLAs) for high-priority

cases. Lower Priority cases have different response times. The service center uses Omni-Channel to

manage work items. However, many recently created, high-priority cases exceed the service

deadline.

Which setting should a consultant configure to meet the requirements?
A.

Skills-Based Routing

B.

Capacity Model

C.

Secondary Routing Priority

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Jax62438 at Nov 16, 2025, 5:11:36 AM

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