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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 1 Topic 1 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 1 Topic 1 Discussion

Service-Cloud-Consultant Exam Topic 1 Question 1 Discussion:
Question #: 1
Topic #: 1

Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues with the service, such as a power outage, UMS needs to provide service agents, operations teams, and customers with full visibility into the issue.

What is the recommended feature to meet the requirements?
A.

Incident Management

B.

Workforce Engagement

C.

Field Service Management

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Arlo53171 at Nov 13, 2025, 5:14:25 AM

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