Big Halloween Sale Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: simple70

  1. Home
  2. Discussions
  3. Salesforce
  4. Certified Service Cloud Consultant
  5. Service-Cloud-Consultant Discussions
  6. Service-Cloud-Consultant Exam Topic 5 Question 49 Discussion

Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 49 Topic 5 Discussion

 Salesforce Discussions      Browse All Questions      Go to Exam Detail      Get Premium Access
 Previous
Next  

Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 49 Topic 5 Discussion

Service-Cloud-Consultant Exam Topic 5 Question 49 Discussion:
Question #: 49
Topic #: 5

Cloud Kicks recently deployed an Omni-Channel implementation. A set of service agents that handle security-related issues have complained that case records are being routed to them incorrectly.

What should a consultant do first to validate that the Omni-Channel implementation is routing correctly?
A.

Open the relevant record being routed.

B.

Debug Omni-Channel routing from Setup.

C.

Open the Omni-Channel Supervisor tab.

Get Premium Service-Cloud-Consultant Questions
Actual exam question for Salesforce Service-Cloud-Consultant exam by Onyx3586 at Oct 27, 2025, 6:32:57 AM

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.

Submit
 Previous
Next