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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 62 Topic 7 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 62 Topic 7 Discussion

Service-Cloud-Consultant Exam Topic 7 Question 62 Discussion:
Question #: 62
Topic #: 7

Universal Containers (UC) faces challenges in efficiently managing and responding to a growing number of customer queries within Service

Cloud. A consultant is advising on the implementation of chatbots to improve current customer support operations.

Which specific aspect should UC prioritize when implementing chatbots to improve customer support operations?
A.

Focus on scalability for handling high inquiry volume.

B.

Work on integrating with social media platforms.

C.

Emphasize continuous monitoring of chat.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Zephyr63867 at Nov 12, 2025, 3:56:41 PM

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