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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 67 Topic 7 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 67 Topic 7 Discussion

Service-Cloud-Consultant Exam Topic 7 Question 67 Discussion:
Question #: 67
Topic #: 7

Universal Containers has a category of cases that cannot be solved by a single agent and instead requires a team of experts to triage and

resolve the issue. The support manager is interested in solutions that allow the team of experts to collaborate on these cases.

Which option should the consultant recommend so experts can collaborate in real time?
A.

Add experts to an integrated Slack channel.

B.

Use Email-to-Case to send an email to experts so they can use email threads.

C.

Implement Skills-Based Routing to assign the case to experts.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Axel9917 at Oct 27, 2025, 3:21:57 PM

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