Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 40 Topic 5 Discussion

Salesforce Certified Service cloud consultant (Service-Con-201) Service-Cloud-Consultant Question # 40 Topic 5 Discussion

Service-Cloud-Consultant Exam Topic 5 Question 40 Discussion:
Question #: 40
Topic #: 5

Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the service reps have worked with the same

customer contacts. UC wants to ensure that its Salesforce instance has clean data.

Which best practice should a consultant recommend?


A.

Deduplicate the data before importing into Salesforce.


B.

Import the records and create a Flow to change the data type.


C.

Import the records and use Duplicate Management.


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