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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 21 Topic 3 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 21 Topic 3 Discussion

Service-Cloud-Consultant Exam Topic 3 Question 21 Discussion:
Question #: 21
Topic #: 3

Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK wants an easy way for service agents to create new articles when closing a case. The new article should include appropriate details from the case to make it useful for others.
A.

Use a trigger to automatically create a new article.

B.

Develop a globally-shared macro to create a new article.

C.

Create a Quick Action to map case fields to a new article.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Nyx34881 at Nov 12, 2025, 12:43:37 AM

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