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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 19 Topic 2 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 19 Topic 2 Discussion

Service-Cloud-Consultant Exam Topic 2 Question 19 Discussion:
Question #: 19
Topic #: 2

Universal Containers (UC) has regional contact centers around the world. UC has

implemented Service Cloud with the organization wide default for Cases set to Private. The UC role

hierarchy is set up by region. Support managers want to see support metrics for their region by

default. UC needs a scalable solution.

Which strategy should a consultant recommend?
A.

Create a dashboard using Reporting Snapshots.

B.

Create a dashboard for each support manager.

C.

Create a Dynamic Dashboard.

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Rael51078 at Oct 28, 2025, 2:02:45 AM

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