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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 20 Topic 3 Discussion

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Salesforce Certified Service Cloud Consultant (Service-Con-201) Service-Cloud-Consultant Question # 20 Topic 3 Discussion

Service-Cloud-Consultant Exam Topic 3 Question 20 Discussion:
Question #: 20
Topic #: 3

Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency

of the support team. The company uses key performance indicators (KPIs) to measure the success of

the implementation.

Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?
A.

Average Handle Time

B.

Reduced Call Volume

C.

Total Open Cases

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Actual exam question for Salesforce Service-Cloud-Consultant exam by Xander73014 at Nov 16, 2025, 5:03:18 PM

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