A project is on its fourth iteration out of six. During iteration planning, a team member informs the project manager that their computer is not working.
What should the project manager do next?
A.
Suggest that the team member contact the IT department.
B.
Facilitate a priority resolution of the issue with the IT department.
C.
Update the issue log and escalate the problem to the product owner.
D.
Ask the other team members to step in and do the work.
In the context of project management, when a team member encounters an issue such as a non-working computer, it is essential for the project manager to take a proactive approach to resolve the issue promptly. This is to ensure that the project work is not delayed and the team member can continue contributing to the project. According to the PMBOK guide, the project manager should facilitate problem-solving and provide support to team members to address and resolve issues that can impact project progress1.
[References:, PMBOK® Guide – Seventh Edition1, PMP Examination Content Outline - June 20192, Professional in Business Analysis Reference Materials3, , ]
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