A project to add metro stations is being executed, with seven out of eight stations currently in place. Suddenly, a notification from the local community is received, demanding that the project be stopped.
What should the project manager do first?
A.
Register the issue and escalate it to the project sponsor.
B.
Execute the contingency plan defined in the risk management plan.
C.
Meet with the project stakeholders to define a mitigation plan.
D.
Estimate the cost of changing the project location.
This question is best classified in the Process domain because it deals with issue management, governance, and escalation. PMI guidance distinguishes risks from issues: a risk is uncertain, while once an event has occurred and is affecting the project, it becomes an issue requiring active management. In this case, the local community has already sent a notification demanding that the project stop, so this is no longer a risk scenario; it is an active issue. The first action should be to formally register the issue and escalate it to the project sponsor, since stopping a public infrastructure project is likely beyond the project manager’s authority and may require executive or governance intervention.
Option B is weaker because contingency plans are tied to identified risks, and the scenario presents an actual issue. Option C may become necessary later, but not before the issue is formally captured and escalated appropriately. Option D is premature because no decision has yet been made to change the project location. PMP-style logic favors documenting the issue, following governance channels, and escalating matters that exceed the project manager’s decision-making authority.
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