A business analyst on the project meets the customer in the elevator and says that due to constant changes in requirements the development of the product will take more time than expected What should the project manager do?
A.
Submit a change request to the change control board (CCB) in order to reflect the new requirements and longer timeline of the project
B.
Refer to the resource management plan to find out if more business analysts may be assigned to process the requirements changes
C.
Point out to the project team and the customer that all information concerning the timeline of the project should be communicated by the project manager.
D.
Explain that distribution of important news can only be done using traceable communication methods
According to the PMBOK® Guide, the project manager is responsible for managing the communication among stakeholders, and ensuring that the information needs of the project are met (Section 10.1). The project manager should also establish and enforce the ground rules for communication within the project team, and address any issues that may arise from unauthorized or inappropriate communication (Section 9.3.2.4). By pointing out to the project team and the customer that all information concerning the timeline of the project should be communicated by the project manager, the project manager can prevent confusion, misunderstanding, and conflict among the stakeholders, and maintain control over the project scope and schedule. This is also consistent with the Professional in Business Analysis (PMI-PBA)® Examination Content Outline, which states that one of the tasks of a business analyst is to “communicate requirements information to stakeholders according to the communication plan” (Task 4.3). References:
Professional in Business Analysis (PMI-PBA)® Examination Content Outline, Task 4.3
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