It is late at night on a weekend when a team member calls the project manager on the telephone. The team member Is crying about the pressures of an upcoming deadline.
What should the project manager do?
A.
Ask the team member to send their concerns in writing.
B.
Empathize with the team member and discuss next steps.
C.
Review the organization's human resources (HR) policy.
D.
Schedule a meeting with the team member for the next work day.
According to the Project Management Body of Knowledge (PMBOK), a project manager’s role includes managing and leading the project team, which involves addressing team members’ concerns and issues. In this scenario, the project manager should empathize with the team member and discuss next steps. This approach ensures that the team member feels heard and supported, and it can help to alleviate their stress and anxiety about the upcoming deadline. References: PMBOK Guide, 6th Edition, Section 9: Project Resource Management.
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