An agile project is completing its second sprint and products are being finished. However, two groups with different levels of expertise disagree on the backlog priority.
What should the project manager do first to resolve this dispute?
A.
Escalate to the project sponsor to provide a solution to the conflict.
B.
Interpret the source and stage of the conflict and select a resolution approach.
C.
Apply a compromising resolution approach, involving both groups.
D.
Ask the functional managers of both groups to help find a workable solution.
Conflict management begins with understanding the source and stage of the disagreement. Only then can the appropriate resolution technique (collaborating, compromising, accommodating, etc.) be selected. The PMBOK® Guide – Seventh Edition advocates using emotional intelligence and analysis to manage team dynamics effectively.
Option A escalates before analysis.
Option C assumes a resolution technique without understanding the problem.
Option D bypasses the Agile team’s empowerment and problem-solving structure.
[References:, , PMBOK® Guide – Seventh Edition, Team Performance Domain – Conflict Management, , Agile Practice Guide, Chapter 4 – Conflict Resolution in Agile Teams, , , ]
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