During a status review meeting a team member raises concerns about tasks that are not being completed due to an underperforming resource on the team. What should the project manager do first?
A.
Ask the team to solve the issue internally and review the underperforming resource's situation
B.
Meet with the team member privately to discuss the problem and work together to find a solution
C.
Contact the functional manager and request to replace the team member with a better resource
D.
Discuss various options to improve the team member's performance with their functional managers
The first step in addressing an underperforming team member is to understand the root cause of the underperformance. This can be achieved by having a private discussion with the team member to understand their perspective and challenges. This approach promotes open communication and trust, and it allows the project manager to work collaboratively with the team member to find a solution. The other options may not address the root cause of the problem and could potentially lead to further issues down the line. References: PMBOK Guide, 6th Edition, Section 9.5.2.1: Team Performance Assessments
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