PMI Project Management Professional (2025 Version) PMP Question # 527 Topic 53 Discussion

PMI Project Management Professional (2025 Version) PMP Question # 527 Topic 53 Discussion

PMP Exam Topic 53 Question 527 Discussion:
Question #: 527
Topic #: 53

A customer calls the project manager to express concern about a project team

member who has been making changes within the live environment without approval. The

team member mentioned that the customer called and asked them to make the changes.

What should the project manager do next?


A.

Reinforce the value of documenting and approving all change requests and ask the

customer to issue these through the agreed channels.


B.

Organize a meeting to mediate the relationship between the customer and the team

member to ensure no feelings are hurt.


C.

Ask the customer to email all requests directly to you and you will ensure they are

actioned by the correct team member.


D.

Explain to the customer that the team member was just trying to help and the changes

can be reverted if necessary.


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