During a monthly review meeting, a high-performing team member raised a concern about the quality feedback mechanism. The team member expressed that they are not able to deliver high-quality output.
What should the project manager do first?
A.
Assign the work based on the skill sets of team members.
B.
Request feedback from stakeholders about the quality delivery.
C.
Assign the work in consultation with the functional manager.
D.
Discuss this with the team and review the quality process.
The first step should be to engage the team in a discussion to understand the challenges and concerns regarding the quality feedback mechanism. This collaborative approach allows for a comprehensive review of the quality process and identification of areas for improvement. It ensures that all team members, including those who are high-performing and those facing difficulties, have a voice in the process and can contribute to enhancing the quality of output. This aligns with PMI’s principles of continuous improvement and stakeholder engagement in quality management12.
[: The approach is supported by PMI’s guidelines on quality management, which advocate for involving the team in quality discussions and using feedback to improve processes12. Additionally, the PMI Professional in Business Analysis emphasizes the importance of engaging stakeholders and team members in continuous improvement practices34., , ]
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