In situations of conflict, it is important for the project manager to address the issue constructively. Cultivating self-awareness through emotional intelligence (EI) can help team members understand their own emotions and those of others, which is crucial in resolving conflicts. This approach aligns with the PMBOK guide’s recommendations on conflict management, which suggest that problem-solving and collaboration are effective strategies for dealing with team conflicts12. By fostering EI, the project manager can facilitate a more harmonious work environment and mitigate the negative impact on the project. References: = PMI’s resources on conflict management and resolution strategies1; PMBOK Guide’s section on conflict resolution2.