A project manager is leading a complex project. The team is being challenged with frequent, incremental, and uncontrolled changes to the project. What should the project manager do?
Frequent, incremental, and uncontrolled changes are classic symptoms of scope creep and weak scope control. The most effective first step is to strengthen scope management so changes are properly defined, evaluated, approved, and incorporated (or rejected) through a formal process. A detailed scope management plan clarifies how requirements will be collected, how the scope statement and WBS will be developed, how scope will be validated, and—most importantly here—how scope will be controlled. With clear control procedures, the project manager can enforce an integrated change control approach: documenting change requests, analyzing impacts (scope/schedule/cost/risk/quality), obtaining the right approvals, and updating baselines and plans accordingly. While risk, quality, and schedule plans are important, they do not directly address uncontrolled changes. Establishing a strong scope management plan aligns stakeholders on what “done” means, reduces ambiguity, protects baselines, and prevents the team from implementing changes informally.
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