A project manager noticed that the functional manager is not cooperating with staff assignment schedules and is always finding excuses not to release the requested staff. What should the project manager do first?
A.
Ask the leadership team for help obtaining the needed staff.
B.
Have a direct talk with the functional manager to understand the reasons behind their attitude.
C.
Evaluate the impact caused by the delay of forming the team and confront the functional manager.
D.
Check with human resources (HR) regarding the availability of staff.
According to the PMBOK Guide, the first step in conflict resolution is to understand the root cause of the conflict. In this case, the project manager should first have a direct conversation with the functional manager to understand their perspective and the reasons behind their reluctance to release the staff. This approach aligns with the PMI’s emphasis on communication and stakeholder engagement as key aspects of project management. References: PMBOK Guide, 6th Edition, Chapter 9: Project Resource Management, Section 9.5: Manage Team
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