A project team member was unhappy with a new change in project governance and complained to one of the project sponsors. The project sponsor challenged the project manager.
How should the project manager resolve this conflict?
A.
Arrange a meeting with the project team member and project sponsor to discuss the change and obtain consensus.
B.
Discuss how to manage this conflict with the project management office (PMO) and let them decide how to resolve the issue.
C.
Explain to the sponsor why the change is required and get their support in forcing the project team member to accept the new change.
D.
Schedule a meeting with the project team member's functional manager and request the functional manager's support.
In situations where there is a conflict regarding project governance, it is important for the project manager to facilitate a discussion between the parties involved. Arranging a meeting with the project team member and the project sponsor to discuss the concerns and work towards a consensus is a proactive approach. This allows for open communication, ensures that all viewpoints are heard, and works towards a collaborative solution. It aligns with conflict resolution techniques that emphasize problem-solving and collaboration12. References: This response is based on conflict resolution strategies recommended in the PMBOK Guide and the standards of practice for project management and business analysis1234.
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