Two key team members suggest different options to prevent time overruns and delays. There is a conflict between these two team members because of their divergent views.
What should the project manager do next?
A.
Schedule a meeting between the team members to find a solution.
B.
Refer the team members to the project charter to resolve the conflict.
C.
Issue a new change request to evaluate this situation and communicate the result.
D.
Document the facts explained by the team members in the issue log.
According to the PMBOK Guide, the project manager should use appropriate conflict resolution techniques to manage conflicts among project stakeholders. One of the techniques is collaborating/problem-solving, which involves finding a mutually beneficial solution that satisfies all parties. This technique requires a high level of trust and cooperation, and may involve a face-to-face meeting to discuss the issues and options. The other options are either too passive, too formal, or too premature for resolving the conflict. References: PMBOK Guide, 7th edition, page 157-158, section 8.3.2.2.
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