An urgent meeting has been established with the project team to discuss the cause of some quality issues that are preventing delivery to the client. The product owner recommends a root cause analysis (RCA).
What should the project lead do?
A.
Facilitate the meeting so anyone can share their ideas and is heard during the session.
B.
Allow the team to self-organize so one of the resources can lead the team to achieve consensus.
C.
Discuss the product owner's recommendations with the team and implement the agreed-on solutions.
D.
Discuss the recommendations with the test manager and request better quality control.
Root Cause Analysis (RCA) is a systematic process used to identify the source of a problem and find a solution that prevents the problem from returning. It involves a collaborative effort where all team members can contribute to identifying the root cause. Facilitating a meeting where everyone can share their ideas ensures a comprehensive analysis and that all potential contributing factors are considered1. References: = Root Cause Analysis Steps PMP Exam Guide1; Root Cause Analysis for Business Analysts2.
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